Customer Service Representative

2 days ago


Aurora, United States Robert Half Full time
Job DescriptionJob Description

Customer Service Representative



We are providing an opportunity for a Customer Service Representative to join our team in the logistics industry, based in Aurora, Colorado. As a Customer Service Representative, you will be tasked with multiple responsibilities including data entry and customer communication, primarily via email. This role offers a contract to permanent employment opportunity.



Responsibilities:



• Accurate processing and input of customer orders into the system


• Regular communication with customers through internal systems or email


• Coordination with the internal warehouse team regarding orders and required actions


• Timely shipping of orders via FedEx


• Maintaining up-to-date spreadsheets and allocation of inventory


• Handling customer inquiries and providing effective solutions


• Monitoring customer accounts and taking necessary actions


• Ensuring the maintenance of accurate customer credit records.


• Proficient in providing top-notch Customer Service


• High level of attention to detail and accuracy


• Excellent email communication skills


• Proficient in using Microsoft Office including Excel and Outlook, comfortable picking up on new systems quickly


• Typing speed of at least 45 WPM



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