E Commerce Coordinator
4 days ago
Job Description
Job Description
Job Details
Description
Job Description
Business Operation
Assist current orders weekly demand based on historical data, market trends, and promotion plans.
Generate and Support purchase orders accurately based on approved requisitions and specifications.
Communicate with a warehouse team and support to meet warehouse demands
Communicate with a marketing team to accomplish tasks
Receive all purchase invoices and cross-check invoice details with purchase orders to ensure accuracy and compliance.
Review incoming bills, invoices, and statements from vendors and suppliers and verify the accuracy
Support the suitability of alternative items based on product specifications, functionality, and performance
Business Success
Respond to Jira tickets to solve and define issues
Create and manage user guides for E-Commerce team
Communicate directly with solution providers to solve complex problems
Optimize site functionality, navigation, and user experience to enhance conversion rates.
Support sales data, website traffic, and customer behavior to identify trends and opportunities.
Customer Service
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
Assist customers with after-sales service issues
Able to communicate concisely our company policies to client
Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
Data entry/analysis and reporting to support Management team.
Job Qualification
Bachelor's degree preferredHS/GED Required
Preferred At least 2 years of experience in E-Commerce or grocery field.
Strong computer skills in Microsoft Office and online applications.
Ability to learn E Commerce Business knowledge and New Applications quickly
Outstanding written and verbal communication skills
Bilingual in Korean and English
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