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Senior Client Service Manager
2 months ago
Overview
We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
We are looking for people who are passionate about building relationships, collaborating with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
How you'll make an impact
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
Guide your team members in addressing a client’s risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within Gallagher systems.
Use Gallagher's technology to improve your productivity.
Skills for Success:
Develop professional relationships with your internal and external partners
Utilize your resilient and adaptable mentality in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees
About You
A current Property and Casualty License.
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1 year of Supervisory experience
Preferred:
Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Behaviors:
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
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