Client Communications Associate, Client Service
2 months ago
Client Communications Associate, Client Service & Marketing Description This Opportunity Our Chicago office is seeking a Client Communications Associate to join their growing Client Service & Marketing group. The Associate will assist in content management, editing commentary, and producing responses to requests for information/due diligence questionnaires. This role will be an integral part of the Client Communications team with responsibilities across the team’s functions. This role interacts with all of Heitman’s business units and departments and is ideal for a candidate looking to gain marketing and communications experience in the real estate industry. Responsibilities include, but are not limited to: Work with team members to maintain proposal response library. Refine existing approved content, add new content, and update/maintain integrity of existing content within Heitman's proposal management database. Partner with investment teams and subject matter experts to build and edit proposal library content. Produce responses to requests for information/due diligence questionnaires, coordinating with subject matter experts to ensure timely completion of deliverables. Collaborate across internal teams (financial performance and reporting, design, client service) to oversee the response to investor requests. Update narratives for Heitman’s products in consultant databases. Provide feedback and recommendations to improve processes, policies, and customer happiness. Assist with editing commentary for quarterly fund/account reports and other regular client communications. Work with key stakeholders to produce internal communications. Qualifications: Experience in communications, marketing, or client service; proposal or content management experience a plus. Excellent academic qualifications; Bachelor’s degree required. Degrees in Communications, Journalism, or Marketing preferred. At least 1 to 2 years of experience required. Strong writing, editing, proofreading skills a must. Superior project management/organizational skills. Excellent interpersonal, verbal, and written communication skills. Can work efficiently and prioritize multiple projects in a fast-paced environment and within tight deadlines. Ability to work both independently and as part of a team with professionals at all levels. Must be a results-oriented self-starter with strong attention to detail. Proficient in MS Office Suite (Word, Excel, PowerPoint), SharePoint. Experience working in Loopio, PMAPs/RocketDocs, Qvidian, or Salesforce a plus. Research shows that women and people from underrepresented groups often do not apply for jobs if they don’t meet 100% of the listed qualifications. We are looking for great candidates who have a unique combination of experiences, traits, and talents. We couldn’t describe you in a list of bullet points, so consider this posting a conversation starter. If you check some, but not all, of our boxes, we still want to talk Please apply for this role if much of this job description describes you. The Firm Founded in 1966, Heitman is a global real estate investment management firm. Our mission is to lead the evolution of real estate through investments that fulfill the needs of people and communities in a world of constant change. To learn more about our organization and culture, click here. Our promise to employees: Reflecting the spirit of our global firm, we welcome team members of all faiths, cultures, genders, sexual orientations, races, and ethnic identities. We know that each member of our team enriches our community and business with their work/life experiences, perspectives, and ideas. However you arrive at Heitman, we pledge to honor your uniqueness, include you in our culture, and do our best to help you thrive. While we learn and grow together, we will stand by our “people first” promise. Every time. Additional Information Roles Requiring Travel: All roles involving a travel component at Heitman require that candidates hold a valid, non-expired driver’s license. Equal Employment Opportunity: Heitman is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws. #J-18808-Ljbffr
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