Front Office Supervisor

4 weeks ago


Fort Lauderdale, United States The Dalmar Full time

Job Description

Job Description

We are a dual-Branded Marriott Franchise property that is seeking someone who is interested in working hard and finding continuous opportunities to learn and grow on the job each day. We are looking for someone who is looking to build a career in the hospitality industry.

Essential Job Functions Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Director of Front Office Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Wurzak Hotel Group and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regard to cleanliness and appearance. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Lightspeed Experience is preferred

Who We Are: Wurzak Hotel Group is a leader in vertically-integrated hospitality, and we’ve successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades- proving our position as one of the industry’s premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions.

Mission Statement: To deliver memorable experiences and create meaningful moments in the lives of our guests and team members.

What We Offer: Generous PTO and Holiday Pay 401K after 1 year of employment Competitive Wages Health Benefits after 60 Days of Employment Employee Recognition Luncheons Employee Dining Room - Complimentary Meal Marriott Employee Room Discounts

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