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Customer Service Rep(07155)

2 months ago

Renton, United States Domino's Franchise Full time

Job Description Job Description Company DescriptionPaid sick leave per Washington lawJob Description $16.28 per hour up to $18 per hourJOB DETAILSThe following general description applies to all hourly store team members. Please read the detailed information listed below. Job Duties Operate all equipment. Stock ingredients from the delivery area to storage, work area, and walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and fao1ily approximately daily.Training Orientation and training are provided on the job.Communication 510115Ability to comprehend and give correct written instructions. Ability to comment- nice verbally with customers and co-workers to process orders both over the phone and in person.Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly {may use calculator}. Eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when removing- ing trash and performing other outside tasks. In-store temperatures range from 36 degrees in more astonishing to 90 degrees and above in some work areas. Sudden changes in temperature in the work area and While outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.SENSING: Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include c" ceramic "le "bricks" with linoleum in some food process areas. Height of work surfaces i" 'between"36"' and 48". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is usually completed at a desk or table in an office. lifting: Bulk product deliveries are made twice a week or more and are un- loaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up up to 3' x 1.5'. Patients are usually lifted from the floor and stocked onto shelfes up to 72" high.CARRYING: Large cans weighing 3 pounds, 7 ounces are corned from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is taken from the storage room to the front of the store. Trays of pizza dough are corned three at a time over short distances and weigh approximately 12 Pounds. ~PUSHING: Pushing is performed to move trays that are placed on dollies. A stack of trays on a dolly is appr" him at" ly 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING, Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. ' STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station: The duration of this position is approximately 30 to 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.REACHING: Reaching is performed continuously; up, down, and forward. Work- ers re"ch above 72" occasionally to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes. Workers go forward when obtaining toppings and ingredients, cleaning work surfaces, or answering phones.HAND TASKS: Eye-hand coordination is essential. The use of hands is continuous during the day. Frequent activities require the use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must monipulo1e a pizza peel when removing the pizza from the oven and using the rolling cutter. Regular and force pinching is required in the as- assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter, pizza peel, and pizza boxes -MACHINES, TOOLS, EQUIPMENT, WORK ALDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel. In addition to the above, the following applies to driver or store management team members.Additional InformationJob Duties Deliver product by car and then to the customer's door; Deliver flyers and door hangers. Reqdriver'slid driver's license with a safe driving record meeting company standards. Ac- cess to the insured vehicle, which can be used- for delivery.Essential Skills Navigational skills to read a map and locate addresses within the designated delivery areas. Must navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying the product.Physical Demands CARRYING: During delivery, carry pizzas, sides, and beverages while"performing "walking' a"d "climbing" duties. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.Walking: Travel from store to customer car for carside deliveryCLIMBING: During delivery of the product, navigation of five or more flights of stairs may be required. Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering products, driving, and couponing. SENSING: Far vision and night vision for driving.This job posting is for a position in a store owned and operated by an independent franDomino'snot Domino'sDomino'sLC, Domino's Pizza FranchisDomino's or Domino's P"Domino's. ("Domino"s Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and DomiDominoesmino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and are ultimately hireDomino'ser; Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be a Domino of Dominoes. Additional InformationAll your information will be kept confidential according to EEO guidelines.