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Customer Service Representative
2 months ago
The starting hourly wage for this position will depend on experience . You would also be eligible for full-time benefits, including health insurance, dental insurance, vacation time, holiday pay, short-term disability, life insurance, a 401(k) plan, and more. WORK SCHEDULE Monday-Friday 7:30am-4pm. Schedule includes a 30-minute unpaid lunch. A DAY IN THE LIFE OF AN ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE (CSR) As an Administrative Assistant/Customer Service Representative (CSR), you are on the front line with our customers and the central hub of the connection to our sales and delivery team. Your warm, friendly, and helpful demeanor comes through in all your interactions--whether by phone or email. You patiently answer questions and assist customers with issues. With accuracy, you make sure our delivery team has all they need to successfully complete their job to the customer's satisfaction. Your good communication skills, working knowledge of products, analytical ability, and problem-solving skills help you ensure that customer needs are met with a high degree of professionalism. You carefully maintain detailed and accurate records of all transactions. With a concern for making things better for everyone, you also assist with identifying, developing, and implementing processes to support customer satisfaction. As a people person, you enjoy building strong relationships with our valued customers QUALIFICATIONS High school diploma or equivalent At least one year of administrative and customer service experience in an office setting. Proficient computer skills, including Microsoft Word, Excel, Outlook and Access software applications Ability to use a multi-line phone system Exceptional customer service skills Background and drug screen required Ability to navigate web-based applications Ability to efficiently learn our ERP software system ABOUT WEATHERBARR WINDOWS AND DOORS A third-generation family business since 1934, we manufacture custom windows and doors for dealers in a 9-state region in the Mid-South. The high ideals and strong business ethics that helped grow our company continue today. We focus on customer retention by providing exceptional service and high-quality products with integrity. We proudly back up all our products with a lifetime warranty and a promise to be responsive throughout the project. We are committed to making all our customers raving fans. But this is only possible with employees who appreciate us too. Therefore, we offer competitive pay, excellent benefits, and a positive work culture. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. Location: 63043 #J-18808-Ljbffr
