Customer Service Associate

2 weeks ago


Memphis, United States Graham Full time

Position:REMOTE - Client Service Associate
Status:Full-Time Hourly (40 hours)
Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch

* Phenomenal customer service, written, and verbal communication skills*

ABOUT THE ORGANIZATION:


This is a temporary, REMOTE – Client Service Associate opportunity with the possibility of becoming a permanent position based on business needs. The Client Service Associate plays a pivotal role in providing fast, friendly support to clients. This role is essential as it serves as the primary point of contact for clients, ensuring their inquiries and problems are addressed promptly and effectively. The Client Service Associate acts as an advocate for our clients, connecting them with the necessary resources and providing valuable feedback to improve our products and services.

Note:
This is not a call center position. On an average day, you will have approximately 20 calls. The majority of communication between the Client Service Associate and the client is done through email or chat.

COMPENSATION & BENEFITS:

  • Temporary job opportunity in a very reputable organization
  • Paid Sick Time
  • Paid Vacation
  • Health insurance, medical and dental
  • Free FinFit Financial Wellness Benefit
  • Free Personal Financial Training Library Benefit
  • Shopping Discount Program, Workplace Advantage
  • Employee Assistance Program
    • Counseling
    • Legal & Financial Consultations
    • Pharmacy Discount Card


ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

  • Provide fast and friendly support to clients, addressing inquiries and resolving issues in a timely manner.
  • Understand client inquiries and problems thoroughly, troubleshoot effectively, and deliver optimal solutions.
  • Act as the primary point of contact for clients who do not have a dedicated support person assigned to their accounts.
  • Advocate for clients' needs and preferences within the organization, ensuring their voices are heard and their concerns are addressed.
  • Connect clients with the appropriate resources and departments to resolve issues and fulfill requests.
  • Gather and report client sentiment and feedback to relevant stakeholders, contributing to the improvement of products and services.
  • Collaborate with other teams within the organization to ensure seamless client experiences and effective problem resolution.


EXPERIENCE AND REQUIRED QUALIFICATIONS

  • Exceptional communication skills, both written and verbal
  • Strong organization and filing abilities.
  • Strong organizational skills with a keen attention to detail
  • Proficiency in Microsoft Office Suite, particularly Excel and Word
  • Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
  • Previous experience in a customer support role preferred.
  • Strong computer literacy (email, word processing, video conferencing,
  • online research, CRM, and software navigation.
  • Ability to maintain confidentiality and handle sensitive information with discretion.


PHYSICAL DEMANDS

  • This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.
  • Ability to lift/move up to 20 pounds.
  • This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.
  • The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.


GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

Additional information: Employment type: Contract

  • Memphis, United States Zips Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash in Memphis, TN is the perfect position for you! You will bring joy to people’s journeys by creating a positive and...


  • Memphis, United States Home Decor Outlets Full time

    **Customer Service Associate / Cashier (Memphis, TN)** Customer Service/Cashier Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rate of pay is $8.00 per hour. Our immediate opening is for the associate who can comply...


  • Memphis, Tennessee, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...


  • Memphis, United States Tennessee Title Loans Full time

    **Manager In Training/ Customer Service Associate** at Tennessee Title Loans, Inc Memphis, TN **Manager In Training/ Customer Service Associate :** As an essential worker in your community, you will provide financial choices to customers experiencing short term financial hardship. As an organization, we have taken great strides to ensure a healthy and safe...


  • Memphis, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Midtown Memphis 1680 Union Ave Suite 111 Memphis, TN 38104 Do you have a passion for helping others? At the Massage Envy Midtown franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...


  • Memphis, United States TJ Maxx Full time

    T.J. Maxx - 4226 Summer Ave. 38122 [Retail Sales / Team Member] As an Associate at T.J. Maxx, you'll: Engage and interact with all customers; Accurately ring customer purchases/returns and count change back to customer; Promote credit and loyalty programs during customer interactions; Accurately process and prepare merchandise for the sales floor following...


  • Memphis, United States National Garden Service Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Part-Time, Seasonal Garden...

  • Customer Service Rep

    2 months ago


    Memphis, United States Ewing Moving Service & Storage, Inc. Full time

    Job DescriptionJob DescriptionSalary: Customer Service Representative duties and responsibilitiesA Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:Providing introductory information to new customersEnsuring that customers are satisfied with products or servicesFollowing up with clients...


  • Memphis, United States Fast Payday Loans Full time

    Customer Service Associate: Are you just starting your career and are unsure of how to gain the experience needed to land a solid professional career where you can grow? Let me ask you a few of questions. “Can you provide excellent customer service and build long lasting relationships with real people and enjoy doing it?” “Have you led a team or...


  • Memphis, United States New York Life Full time

    **Customer Service Professional 84500** * **Please wait...** **Location:** Memphis, TN, US When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through...


  • MEMPHIS, United States MARSHALLS Full time

    Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store...


  • Memphis, Tennessee, United States MARSHALLS Full time

    Opportunity: Contribute To The Growth Of Your CareerSupports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store...


  • Memphis, United States Staff My Agency Full time

    Mark Hardin - State Farm Agency, located in Bartlett, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is preferred but not required as we will train the right person with the right skill set. This is a Customer Service position for a well-established State Farm Agent....


  • Memphis, United States Mark Hardin - State Farm Agency Full time

    Job DescriptionJob Description Mark Hardin - State Farm Agency, located in Bartlett, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is preferred but not required as we will train the right person with the right skill set.This is a Customer Service position for a...


  • Memphis, Tennessee, United States US Foods Full time

    BECOME A US FOODS ASSOCIATE Ready to build a career with a company thats leading the foodservice industry? We help YOU make it Schedule Sunday - Thursday Benefits: Full US Foods Benefits - DAY 1 medical, dental, vision, 401K, life insurance, and much more US Foods is one of the largest food distributors with a culture and history of promoting from within,...


  • Memphis, United States Concentric Full time

    Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability,...


  • Memphis, United States Concentric, LLC Full time

    Job DescriptionJob DescriptionDescription:Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving...

  • Customer Service Rep

    3 weeks ago


    Memphis, United States GEODIS Group Full time

    ** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO018862 Showing 1 location **Job Details** **Description** **Job Duties** : - Interacts with customers by phone, email, or in person and receives orders or changes in service Adjusts complaints concerning billing or service rendered, referring complaints of service...

  • Customer Service

    3 weeks ago


    Memphis, United States Moore Advanced Inc Full time

    Moore Advanced is looking for customer service representative/office worker to join our team. The ideal candidate will need to be able to interact with customers by answering phone calls and emails to address their concerns, answer questions and assist them with their needs. This person will drive customer satisfaction by fielding inquiries, addressing pain...


  • Memphis, United States TMX Finance LLC. Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * Memphis, Tennessee * Customer Service Representative * 26721 ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description** **Overview** As a Customer Service Representative (CSR), you will use your love for business, people, and the community coupled with your passion for...