Financial Aid Counselor, New Students

1 week ago

Chicago, United States DePaul University Full time
Job Description

The Highlights:

Responsible for communicating with new students and parents both in person, over the phone and via e-mail, apprising them of all general aid program guidelines. Participates in application processing and in the awarding of major state and federal loan and grant programs. Participates in the review, processing and award modifications of various appeals, including but not limited to special circumstances, independent, need and non-need appeals.

What You'll Do:
  • Counsel new students and parents in phone advising sessions or on a walk-in basis to advise them about available aid programs and educational financing options, application procedures, and eligibility criteria.
  • Review, process and modify awards based on various appeals.
  • Develop expertise in the student processes of DePaul University so as to provide solid and comprehensive direction to students, including but not limited to: being a liaison to the office of admission for traditional and non-traditional students, all aspects of federal aid awarding, all aspects of private educational financing, and all policies of the university regarding educational financing.
  • Communicate information about processing and awarding of state and federal loan/grant programs and institutional programs.
  • Participate in open houses and financial aid help sessions.
  • Participation in administration of individual student aid programs: aggregate dollars of programs involved exceed 150 million dollars.
What You'll Need:
  • Bachelor's degree required.
  • Minimum of 1 year experience working in student financial aid administration, programs and student processes preferred.
  • Strong knowledge of federal and state financial aid regulations, policies and procedures.
  • NASFAA Credentials a plus.
  • Excellent communication skills, both written and verbal, with the ability to effectively explain complete financial concepts to students and families.
  • Capacity to embrace change and willingness to be flexible in work hours.
  • Capacity to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Strong attention to detail and accuracy in data analysis and record keeping.
  • Capacity of spend periods of time either sitting or standing and viewing monitors.
  • May not be currently delinquent or in default on a federal loan, or owe an overpayment of federal grant funds.
  • Occasional overtime and/or weekend work required, depending on volume and demand.

    Perks:

  • Working for a stable and well-known University that values diversity and inclusion.
  • Top choice medical, dental, and vision benefits.
  • Retirement plan matching contribution of 10%.
  • Tuition waivers for employees and dependents.
  • Generous paid time off, sick time, holidays, floating holidays, and more
  • Full-Time Benefits

For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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