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Front Desk Staff

1 month ago

Ogden, United States The Front Climbing Club Full time
DESK STAFF AT THE FRONT

Summary

*This role requires flexibility for night and weekend shifts*

Our Front Desk Staff manages daily desk and gym operations, memberships, customer service, sales, and impeccable daily cleaning duties. They also Perform floor monitoring duties to ensure adherence to set safety standards.

ABOUT YOU /

You are the hostess with the mostest You can control the perfect settings for a wonderful experience from lighting to music to temperature to cleanliness to candlelight. Ok, the candles have to stay home, but the rest applies You can just FEEL when the mood is right, and you notice right away if it isn't.

This means that you know the experience is everything - Whether it is opening the doors for a breath of fresh air, or greeting our guests with authentic enthusiasm, or being a team player, from the moment you walk through the doors to the moment you leave you are creating magic. Even better if you naturally carry that magic into the rest of your life

You get itchy when you see something out of place and you put it away You get antsy when you're bored and you find something productive to do Your work ethic is impeccable, which means integrity, honesty, efficiency, and reliability. You take care of your team and treat them with respect, carry your weight, and lift them up. Your example elevates those around you

You also care about and believe in the success and best interest of the company and can easily see how it aligns with the success and best interest of our staff and customers. You are proud of The Front and are immersed in its values, culture, and community or if you aren't already, you're ready to be

ABOUT US /

The Front Climbing Club was Utah's first indoor rock climbing gym, and one of the first in the nation. From its humble beginnings as The Body Shop back in the 80's to three best-in-class facilities today, The Front has never lost its soul or connection to its roots.

The Front is led by three core values, which are outlined below. These values drive our day-to-day decisions as well as the future vision for our company. We expect every member of our team to embrace these values and believe they should align with your personal values to do so.

We do not offer easy jobs. We simply cannot slow down enough to kick back and relax while we are at work, but we highly encourage you to shut off your devices and email and disappear into the mountains on your own time.

Our culture is built on this level of work ethic, as well as integrity, community (we do not use that word lightly), and unity.

All that said, we also know how to have a good time.

Front Desk Duties
  • Welcomes guests & members and ensures proper check-in's;
  • Checks in members, ensures active memberships, files/scans appropriate membership paperwork, updates customer information and ensures membership procedures are followed;
  • Answers phone, takes messages, obtains prices quotes and answers basic climbing and facility questions;
  • Communicates campaign/ sales promotions to members;
  • Performs sales work, such as assisting customers with merchandise , promoting memberships and negotiating membership rates;
  • Completes sales transactions including opening and closing cash registers. Performing tasks such as counting money, exchanging merchandise and accepting returns and balancing cash drawers;
  • Fulfills daily cleaning duties such as laundry, sweeping, vacuuming, mopping, and general cleaning of facilities;
  • Performs scheduled walk-throughs, noting areas of concerns or issues on I-pad;
  • Delivers some climbing training instruction when necessary;
  • Additional duties as assigned.
Floor Monitor Duties
  • Walks roped climbing area looking for appropriate certification tags on all climbers/belayers;
  • When making laps through roped climbing area, remains on concrete as much as possible, and avoids walking on mats to avoid interfering with climbers, unless addressing an area of concern;
  • Looks for proper TR belay/ lead belay/ lead climbing techniques. Addresses areas of concern in a friendly, non-confrontational manner;
  • Ensures you check in regularly with Front Desk Staff;
  • Addresses any unsafe behavior observed; loose kids running in unsafe fall zones, guests sitting on mats, gear/personal items on mats and not in cubby space, running, or other behavior inappropriate for the climbing gym;
  • Performs lead/belay tests in accordance with set guidelines as needed by the Front Desk.
Requirements
  • Climbing experience not required Interest in the sport is preferred;
  • Friendly, approachable and service-oriented;
  • Strong verbal communication skills;
  • Strong organizational skills;
  • Customer service and/or sales experience preferred;
  • Ability to works nights and weekends;
  • Climbing gym experience a bonus as well as Rock Gym Pro experience;
  • Passion for climbing and ability to learn use & care of climbing merchandise;
  • Cash handling experience preferred;
  • A superior level of member service and conflict resolution skills;
  • Must be proactive, a team player with a sense of humor, and someone who is adaptable and comfortable with change, ambiguity, and working independently;
  • CWI certification training provided upon hire;
  • First Aid/CPR Certified required upon hire;
  • Utah Alcohol Certification required upon hire;
  • Proficient in MS Office including Excel & Outlook;
  • Be able to collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.

Job Hazards

This position is exposed to airborne chalk, dust and cleaning supplies. And may be exposed to objects falling from great heights when safety monitoring or belay testing. Other hazards falling while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear and slippery surfaces after they have been cleaned.

Mission Statement:

The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.

Core Values:

Distinctive Facilities with Emotional Depth

We design and build outstanding and unique facilities that are the "3rd place" for the broader outdoor community, and we maintain and improve our facilities with the utmost attention to detail and care. This creates a foundation for organic and fostered emotional connections with our members and between our members, leading to long-term, loyal, and proud members.

We add depth and authenticity to our facilities by supporting and contributing to our local communities through volunteerism, educated activism, and both financial and non-financial support.

Operational Prowess and Superiority

We develop and continually improve elegant, efficient, and documented operational processes that underpin a disciplined approach to effective facility operations. We look outside the climbing industry for guidance and inspiration and strive to be at the industry forefront in all respects. We safeguard our industry edge and protect company assets through discretion and care.

We use data to inform and guide our operations. Data gathering and analytics are foundational in improving our facilities, increasing our operational efficiency, expanding our individual capacities, and facilitating efficient teamwork. We adhere to efficient and organized business practices that utilize technologies to continually improve the level of operational excellence we promise to our members.

Employee Excellence and Growth

We value the positive contributions of our employees and strive to make The Front an enjoyable yet challenging environment to accomplish important work and experience personal growth.

We value listening to and learning from one another. We endeavor to be clear and authentic in all our interactions. We value candor and diverse opinions, yet when decisions are made, we unite to achieve their success.

We have high expectations of one another to work hard and to be thoughtful. We take pride in and maintain integrity in our work. We are disciplined, focused, and resilient. We thrive on the sharp end. Falling short of a challenging goal, when a thoughtful and concerted effort is employed, is not failure. We undertake challenging projects with forethought and see them through to comprehensive completion.

We collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.