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Customer Service Representative

2 months ago

Norfolk, United States Insight Global Full time

Position Title: Teleservice Representatives

Openings: 9

Location: Onsite. 405 W Norfolk Ave, Norfolk, NE 68701

Salary: 18/hr

Duration PERMANENT

Must-haves:

  • Minimum one year of customer service experience
  • High School Diploma
  • Strong written and verbal communication skills
  • Ability to be a quick responder
  • Self-starter mentality

Day-to-Day:

An enterprise insurance employer is looking for a group of Teleservice Representatives to join their Policy Owner Services group

Responsibilities will include:

  • Answering inbound calls from customers and assisting with any questions or concerns as it relates to their various products, policy benefits, claim payments, and policy changes.
  • Transfer calls to the appropriate department as it relates to the customers needs.
  • Updating customer addresses and applying payments to their accounts.

Training:

  • The first 4-8 weeks of training are in a classroom setting where they will be completing course work on this companys various products, collaborating with trainers and other class members, and doing live phone training with customers.
  • The first product they will learn is life insurance and the various internal systems they use to document activity.
  • Second level of training is for dental and hospital indemnity products.
  • Third level is Medicare supplement training.

Culture:

  • The culture at this company is very supportive and encouraging. All of their supervisors are very invested in their representatives success and there is always someone walking around waiting to help.
  • This company also prioritizes employee wellness and mental health. The team often does fun activities like food days, yoga in the courtyard, and often participates in other fun team activities to provide occasional breaks from the hustle and bustle. They also have a state-of-the-art company gym and offer employees incentives to stay active.