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Senior Operations Specialist
2 months ago
Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
This Senior Operations Specialist position leads operational support efforts for a business unit at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work.
Responsibilities
Accountable for performing assigned functions with limited supervision efficiently and ensuring all regulations, procedures, and policies are adhered to.
Acts as a resource and may recommend potential process improvements.
May provide mentoring and coaching; and helps to ensure the day-to-day functions are executed according to policies and procedures.
Performs assigned activities required to support Global Loan Operations.
Works under limited supervision and has expanded skill set applied to the essential functions.
Utilizes knowledge or resources to resolve moderate to complex issues, escalates complex non-routine problems.
General operations functions may include, but are not limited to:
Auditing various loan Servicing transactions for our Commercial and Participation/Syndication loan products within the Bank systems
Comprehend, translate, and review loan documents for accuracy and proper approvals.
Preparing reports - Analyzes, researches, and resolves a variety of operational activities related to loans.
Performs quality assurance of implemented items on the commercial banking systems
Processing audit transactions approving wire transaction and resolving exceptions Skills.
Providing training and support to clients, business partners and junior team members
Reviewing reports and performing interest and credit line calculations
Providing back up documentation for internal and external auditors
Participating in meetings, and other duties as assigned by management.
Working within established procedures, processes and/or regulatory guidelines and applies authority matrix to level of determinations.
Service - Handles complex, escalated, or time-sensitive issues and requests. Determines target needs and provides resolution while maintaining a high standard of service.
Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Qualifications
Bachelor's Degree and 0 years of experience in Operations or Customer Service OR High School Diploma or GED and 4 years of experience in Operations or Customer Service
Skill(s): Knowledge of Bank operations and regulatory or legal environments
Additional Preferred Qualifications
Strong ability to multi-task, handle high volumes, and support cross-functional teams.
Excellent written and verbal communication skills with ability to convey information Proficient at independently researching and solving complex scenarios.
Solid networking skills, strong ability to build relationships with internal clients.
Strong attention to detail Critical thinking with the awareness to know when to challenge or question
Interest in following process and procedures
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