L1 Support Engineer

4 weeks ago

Houston, United States Infogain Full time

L1 Support Engineer (Associate) with skills Infrastructure Support L1, Servicenow, Servicenow, Cloud Service Desk Agent, Cloud Fundamentals for location Uruguay

Duties Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team • Logs and tracks calls using problem management database and maintains history records and related problem documentation • Prepares standard statistical reports, such as help desk incident reports • Consults with programmers to explain software errors or to recommend changes to programs • May test software and hardware to evaluate ease of use and whether product will aid user in performing work • Ability to work on certain holidays when requested • Flexibility to work at variably changing shift times • Duties and tasks subject to change and differ to be in alignment with the product(s) you support • All other duties as assigned, including special projects and other technical support tasks Qualifications To be considered for and to perform this job successfully, an individual must perform each essential duty and responsibility satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Qualifications include: • 0-2 years’ prior experience in a technical support role • Proficient in Microsoft Office suite • Salesforce experience preferred • Prior CRM experience preferred • Strong attention to detail and time management • Strong oral and written communication skills • Strong customer service and conflict resolution skills • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes • Associate’s degree or equivalent work experience Environmental Factors • Ability to problem-solve, multitask and reprioritize tasks • Constant indoor collaborative work environment in close contact with co-workers • Frequent social interactions and interruptions • Frequent work under time restraints • EXPERIENCE

2-3 Years SKILLS

Primary Skill: Service Desk Agent Additional Skill(s): Servicenow, Servicenow, Cloud Service Desk Agent, Cloud Fundamentals ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru. Express Application

Name Email Phone Experience Experience in Service Desk Agent Additional Skill(s)

Servicenow

Servicenow

Cloud Service Desk Agent

Cloud Fundamentals Upload Resume

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Upload Microsoft word, PDF file upto 500KB. Posted on April 01, 2024 Infrastructure Support Engineer (Senior) | 6-8 Years | AD DC DHCP DNS, Infrastructure Support L1 - VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support... Posted on March 29, 2024 Infrastructure Support Engineer (Senior) | 8-11 Years | AD DC DHCP DNS, Infrastructure Support L1 - VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support... Posted on March 29, 2024

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