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Patient Services Lead
3 months ago
Job Location
Excelsior Orthopaedics Orchard Park NY - Orchard Park, NY
Position Type
Full Time
Salary Range
$21.78 - $39.20 Hourly
Description
Job Summary
Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development. The position may require some evenings and Saturdays.
Duties and Responsibilities
- Perform all duties listed on the Patient Service Representative Job Description.
- Manage team of direct reports.
- Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
- Collaborate with other leads to develop training opportunities; deliver training.
- Review direct report activities to ensure efficient patient flow and satisfaction.
- Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
- Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
- Handles other tasks as needed.
Requirements and Qualifications
- Associates degree preferred; HS diploma or GED required.
- 4+ years medical office experience; patient registration experience desired.
- Experience leading a team.
- EMR experience required; MEDENT preferred
- Position requires manual and finger dexterity and hand-eye coordination.
- Involves standing, sitting, and walking.
- Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.
