Enterprise Service Representative

3 months ago

Beaverton, United States DEFENDERS Full time
Company Overview:

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:
  • This position is responsible for:
  • Selling the company's solutions including products, labor and services.
  • Up-selling/cross-selling to the existing customer base.
  • Maintaining and developing positive customer relationships.Achieving or exceeding assigned annual/quarterly quotas for the systems installation business.
Duties And Responsibilities:
  • Building long-term relationships with the contractors within the assigned area of focus.
  • Following construction bidding to ensure all applicable projects are addressed utilizing the company tools (Dodge reports, Dashboards, SFDC, etc.)
  • Creating new market share by selling a broad range of products and services to new customers.
  • Utilizing approved marketing materials to demonstrate sales presentations and proposals to prospective customers; assuring that the customers understand the value proposition and positive advantages of ADT's products and services over those of the competition.
  • Following up with prospects and bids in a timely manner.
  • Independently establishing call plans and customer follow-up strategies and tactics; consistently applying time and territory management techniques.
  • Through in-house training, networking, and research, maintain an in-depth knowledge of ADT's complete line of products/services and customers' needs.
  • Conducting post installation follow-up by contacting the customers, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.
Work Environment:
  • The noise level in the work environment is usually moderate.
  • Normal office/field environment.
  • Must be able to work extended hours to support timelines, construction sites, and customers' facilities.
  • Must be able to work extended hours to support business requirements
Qualifications - External

Minimum Qualifications (Education, Skills & Experience):
  • High School Diploma, Bachelor's degree, or equivalent, or three (3) to five (5) years of professional experience in high volume sales and a fast-paced environment.
  • A minimum of five (5) years of industry experience as a successful sales representative.
  • Must have consistently met or exceeded sales performance for the past three (3) to five (5) years.
  • Must demonstrate professional knowledge with an in depth understanding of all or most of the following systems: fire alarm/life-safety, intrusion alarm, access control, video surveillance, nurse-call, plus low voltage systems in general, installation, testing, inspection and maintenance.
  • Keen understanding of the construction contracting environment.
  • Strong prospecting skills, ability to build customer relationships through consultative selling and promoting customer confidence in ADT Security Services.
  • Lead generation and organic pipeline, planning and forward-thinking skills.
  • Must have a technical aptitude and an understanding of drawings and codes.
  • Exceptional customer service, thoroughness and self-motivation.
  • Must be self-motivated and have a strong work ethic.
  • Must have strong negotiation skills and prospecting skills.
  • Must be proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook).
  • Excellent verbal, written and presentation skills with the ability to present to senior level executives within the customer organizations.
  • Must have a driver's license with an acceptable driving record.
  • Must be able to clear a drug screening.
Preferred Qualifications:(Skills and Certifications):
  • NICET Level II or above certified in fire alarm systems.
Physical Requirements:
  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
  • The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADT Commercial is an Equal Opportunity/Affirmative Action employer.We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law.View the EEO poster here.View the Pay Transparency Nondiscrimination Provision here.View the E-Verify Posting here.

ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to commercialrecruiting@adt.com and let us know your contact information and the nature of your request.

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