Member Services Manager

Member Services Manager Location: North Seattle, WA Starting Salary: $100,000 annual Position Overview The Member Services Manager leads critical services that support members on their recovery journey. Overseeing Member Services Representatives (MSRs), Safety Team, Member Transportation Specialists, and Care Navigators, the Manager ensures seamless coordination to create a safe, supportive, and welcoming environment that prioritizes member needs and enhances clinic operations. Key Responsibilities Supervise and mentor team members across all member services functions. Develop and implement training programs to maintain staff proficiency and alignment with organizational values. Conduct regular performance evaluations and provide constructive feedback to foster professional growth. Collaborate with supervisors and leads to maintain consistency across locations and roles. Ensure a welcoming and inclusive environment for all members and visitors. Oversee team efforts to address member concerns and ensure prompt resolution in a professional manner. Foster collaboration across teams to streamline member services, including transportation, safety, care navigation, and check?in support. Monitor and evaluate member satisfaction to identify and implement areas for improvement. Develop and enforce policies and procedures for safety, member services, and transportation operations. Oversee scheduling, resource allocation, and administrative functions to ensure smooth clinic operations. Conduct regular audits of team performance, safety protocols, and member interactions to maintain high?quality standards. Manage resources efficiently while maintaining service quality. Collaborate with clinic leadership to align member experience initiatives with organizational goals. Work as a player and a coach to analyze data and feedback to develop strategies that enhance member satisfaction and operational efficiency. Serve as a liaison between teams, ensuring open communication and a unified approach to member services. Required Qualifications Bachelors degree in healthcare administration, business management, or a related field (or equivalent experience). Minimum of 5 years of experience in a leadership role (or 3 years of management experience in a healthcare or human services setting). Demonstrated leadership skills with the ability to manage diverse teams effectively. Strong interpersonal and communication skills, with a focus on member?centered care. Experience with conflict resolution, de?escalation techniques, and safety protocols. Proficiency in Microsoft Office and familiarity with electronic medical records (EMR) systems. Preferred Qualifications Experience in substance use recovery or behavioral health settings. Knowledge of transportation and safety management principles. Work Environment & Physical Requirements Ability to work in a fast?paced, dynamic clinic setting. May require standing, walking, or sitting for extended periods. Initial intermittent travel. Additional Information Work Environment: This role involves clinical oversight across mobile units and may require occasional travel to various clinics to ensure consistency in member care. WeCare Daily Clinics Commitment: We apply tribal preference in employment consistent with tribal law. Employment is at?will, and all applicants are subject to drug testing and background investigations. Why Join Us Impactful Work: Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community Career Growth: Learn and develop your skills while making a tangible difference Total Compensation: Quarterly bonus plan launching in Q4; earn 816% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Exciting Environment: No two days are the same take on new challenges every day Equal Opportunity Statement We Care Daily Clinic is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, color, national origin, sex, disability, or marital status. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. Tribal Preference Statement We Care Daily Clinic is committed to supporting Indigenous communities. Preference in hiring is given to qualified Native American and Alaska Native applicants in accordance with applicable laws. We celebrate diversity and welcome all applicants who are passionate about our mission #J-18808-Ljbffr