Program Manager( Cloud Infra, Qualtrics, Six sigma)

4 weeks ago


Seattle, United States HCLTech Full time

Job Description

As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware, Integrators, Colocations and Network providers to ensure that the customer experience is optimal. Your ability to work independently with limited direction, communicate effectively across multiple organizations in disparate geographic locations, and provide timely status will be keys to success. Prior experience with Partner Management is a key requirement for this role. Responsibilities and scope include both relations as well as working with Legal/Contracts.

This is a key role that has a broad and visible scope across our cloud organization. Being able to deliver against project deadlines and building relationships is critical to success.

What you get to do in this role:

Build upon and enhance strategic partnerships processes across Cloud Infrastructure

Partner with the Engineering, Network, Procurement teams to own and manage the Partner relations

Manage QBRs and surveys of vendors performance

Assist is driving Vendor MSA, Beta agreements with departments and Legal

Organized technical discussions, service improvements plans

Conduct surveys and gather feedback to present to internal and external teams

Capture and report on vendor performance with internal departments using the Qualtrics platform

Qualifications

The candidate should have a background in global Vendor/Partner management and working with diverse Vendors.

To be successful in this role you have:

A minimum of 5 years of experience is working in Partner or Service Management

Degree in a finance/business field or equivalent work experience. Success with delivering projects on-time and in scope.

Demonstrated skill in writing, documentation for internal publication.

An Operations or CSM background with an affinity for establishing and measuring KPIs

Experience with holding QBRs, Vendor performance tracking.

Experience using Qualtrics is a big plus

Cloud knowledge including Hardware, Network, Colocations, and Integrator services.

A passion for process improvement with Six Sigma or Lean Certification



  • Seattle, United States HCLTech Full time

    Job DescriptionAs a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...


  • Seattle, United States HCLTech Full time

    Job DescriptionAs a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...


  • Seattle, United States HCLTech Full time

    Job DescriptionAs a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...


  • Seattle, United States HCLTech Full time

    Job DescriptionAs a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...

  • Program manager

    4 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    4 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    4 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    2 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    2 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...


  • Seattle, Washington, United States Qualtrics Full time

    Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.As a Staff Engineering Program Manager focused on FinOps you will partner with leaders in the Products, Engineering, and UX organization and with stakeholders in...


  • Seattle, United States TCWGlobal Full time

    Qualtrics SpecialistPayrate: $60-$64/hrStart Date: 7/1/246 month assignment-Possible ExtensionFully RemoteWeekly Pay and Benefits! Our leading SaaS client is seeking an experienced and dynamic Qualtrics Consultant to join their team. In this role, you will play a key part in supporting our Qualtrics accounts, Voice of Customer (VoC), and Net Promoter Score...


  • Seattle, United States Qualtrics Full time

    At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experienc Program Manager, AI, Continuous Improvement, Digital, Manager, Customer Experience, Technology

  • Senior Sales Manager

    3 weeks ago


    Seattle, United States Qualtrics Full time

    **Senior Sales Manager** Seattle, Washington, United States Category Sales JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant...

  • Senior Sales Manager

    3 weeks ago


    Seattle, United States Qualtrics Full time

    **Senior Sales Manager** Seattle, Washington, United States Category Sales JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant...

  • Senior Sales Manager

    2 weeks ago


    Seattle, United States Qualtrics Full time

    **Senior Sales Manager** Seattle, Washington, United States Category Sales JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant...

  • Technology Consultant

    2 weeks ago


    Seattle, United States Qualtrics Full time

    **Technology Consultant - Customer Experience** Seattle, Washington, United States Category Services Operations JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people...

  • Technology Consultant

    3 weeks ago


    Seattle, United States Qualtrics Full time

    **Technology Consultant - Customer Experience** Seattle, Washington, United States Category Services Operations JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people...


  • Seattle, United States Qualtrics Full time

    At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experienc Marketing Manager, Healthcare, Marketing, Health, Manager, Product, Technology, Business Services


  • Seattle, United States Qualtrics Full time

    At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experienc Sourcing, Procurement, Senior, Analyst, Leadership, Management, Technology


  • Seattle, United States System Six Full time

    At System Six, we're trying to build one of the best places to work in cloud-accounting - a place where our team members are the most important part of our business and where they consistently experience joy, flexibility and rewarding compensation. We are a fast growing, modern, 100% remote organization delivering bookkeeping, payroll, bill-pay, invoicing...