Program Manager( Cloud Infra, Qualtrics, Six sigma)

1 month ago


Seattle, United States HCLTech Full time

Job Description

As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware, Integrators, Colocations and Network providers to ensure that the customer experience is optimal. Your ability to work independently with limited direction, communicate effectively across multiple organizations in disparate geographic locations, and provide timely status will be keys to success. Prior experience with Partner Management is a key requirement for this role. Responsibilities and scope include both relations as well as working with Legal/Contracts.

This is a key role that has a broad and visible scope across our cloud organization. Being able to deliver against project deadlines and building relationships is critical to success.

What you get to do in this role:

• Build upon and enhance strategic partnerships processes across Cloud Infrastructure

• Partner with the Engineering, Network, Procurement teams to own and manage the Partner relations

• Manage QBR’s and surveys of vendors performance

• Assist is driving Vendor MSA, Beta agreements with departments and Legal

• Organized technical discussions, service improvements plans

• Conduct surveys and gather feedback to present to internal and external teams

• Capture and report on vendor performance with internal departments using the Qualtrics platform

Qualifications

The candidate should have a background in global Vendor/Partner management and working with diverse Vendors.

To be successful in this role you have:

• A minimum of 5 years of experience is working in Partner or Service Management

• Degree in a finance/business field or equivalent work experience. Success with delivering projects on-time and in scope.

• Demonstrated skill in writing, documentation for internal publication.

• An Operations or CSM background with an affinity for establishing and measuring KPIs

• Experience with holding QBR’s, Vendor performance tracking.

• Experience using Qualtrics is a big plus

• Cloud knowledge including Hardware, Network, Colocations, and Integrator services.

• A passion for process improvement with Six Sigma or Lean Certification



  • Seattle, United States HCLTech Full time

    Job Description As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...


  • Seattle, United States HCLTech Full time

    Job Description As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...


  • Seattle, United States HCLTech Full time

    Job Description As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...


  • Seattle, United States HCLTech Full time

    Job DescriptionAs a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware,...

  • Program manager

    1 week ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNows Cloud Infrastructure Partner with the Engineering, Network, Procurement teams to own and manage the Partner relations Manage QBRs and surveys of vendors performance Assist is driving Vendor MSA, Beta agreements with ServiceNow departments and Legal Organized technical discussions,...

  • Program manager

    3 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    1 month ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    3 weeks ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...

  • Program manager

    1 month ago


    Seattle, United States HCLTech Full time

    Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud InfrastructurePartner with the Engineering, Network, Procurement teams to own and manage the Partner relationsManage QBR’s and surveys of vendors performanceAssist is driving Vendor MSA, Beta agreements with ServiceNow departments and LegalOrganized technical discussions,...


  • Seattle, United States Motion Recruitment Partners LLC Full time

    Ourglobal SaaS client is looking for a contractQualtrics Specialist.This is a fully remote role. We are seeking an experienced and dynamic Qualtrics Consultant to join our team. In this role, you will play a key part in supporting our Qualtrics accounts, Voice of Customer (VoC), and Net Promoter Score (NPS) initiatives through strategic and analytical...


  • Seattle, United States TCWGlobal Full time

    Qualtrics Specialist Payrate: $60-$64/hr Start Date: 7/1/24 6 month assignment-Possible Extension Fully Remote Weekly Pay and Benefits! Our leading SaaS client is seeking an experienced and dynamic Qualtrics Consultant to join their team. In this role, you will play a key part in supporting our Qualtrics accounts, Voice of Customer (VoC), and Net Promoter...

  • Qualtrics Specialist

    2 weeks ago


    Seattle, United States TCWGlobal Full time

    Qualtrics SpecialistPayrate: $60-$64/hrStart Date: 7/1/246 month assignment-Possible ExtensionFully RemoteWeekly Pay and Benefits! Our leading SaaS client is seeking an experienced and dynamic Qualtrics Consultant to join their team. In this role, you will play a key part in supporting our Qualtrics accounts, Voice of Customer (VoC), and Net Promoter Score...


  • Seattle, United States Motion Recruitment Partners LLC Full time

    Motion Recruitment Partners Qualtrics Specialist Seattle , Washington Apply Now Our global SaaS client is looking for a contract Qualtrics Specialist. This is a fully remote role. We are seeking an experienced and dynamic Qualtrics Consultant to join our team. In this role, you will play a key part in supporting our Qualtrics accounts, Voice of Customer...


  • Seattle, United States Qualtrics Full time

    At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experienc Program Manager, AI, Continuous Improvement, Digital, Manager, Customer Experience, Technology


  • Seattle, Washington, United States Qualtrics Full time

    **Technical Program Manager - Customer Experience** Seattle, Washington, United States Category Engineering JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love,...

  • Senior Sales Manager

    4 weeks ago


    Seattle, United States Qualtrics Full time

    **Senior Sales Manager** Seattle, Washington, United States Category Sales JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant...

  • Senior Sales Manager

    4 weeks ago


    Seattle, United States Qualtrics Full time

    **Senior Sales Manager** Seattle, Washington, United States Category Sales JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant...

  • Senior Sales Manager

    3 weeks ago


    Seattle, United States Qualtrics Full time

    **Senior Sales Manager** Seattle, Washington, United States Category Sales JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant...


  • Seattle, United States Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Seattle, United States Qualtrics Full time

    Qualtrics, LLC seeks Senior Network Engineer in Seattle, WA. Duties: Expand and operationally support cloud/on-prem network presence using automation first mindset. Implementation and operation of the cloud and on-prem network infrastructure and services. Facilitate major network projects to support capacity growth, upgrades, and new products/features, and...