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Program manager

4 months ago

Seattle, United States HCLTech Full time
  • Build upon and enhance strategic partnerships processes across ServiceNow’s Cloud Infrastructure
  • Partner with the Engineering, Network, Procurement teams to own and manage the Partner relations
  • Manage QBR’s and surveys of vendors performance
  • Assist is driving Vendor MSA, Beta agreements with ServiceNow departments and Legal
  • Organized technical discussions, service improvements plans
  • Conduct surveys and gather feedback to present to internal and external teams
  • Capture and report on vendor performance with internal departments using the Qualtrics platform
  • A minimum of 5 years of experience is working in Partner or Service Management
  • Degree in a finance/business field or equivalent work experience. Success with delivering projects on-time and in scope.
  • Demonstrated skill in writing, documentation for internal publication.
  • An Operations or CSM background with an affinity for establishing and measuring KPIs
  • Experience with holding QBR’s, Vendor performance tracking.
  • Experience using Qualtrics is a big plus
  • Cloud knowledge including Hardware, Network, Colocations, and Integrator services.
  • A passion for process improvement with Six Sigma or Lean Certification