Member Experience Representative

2 months ago

Nashville, United States Daily Wire Full time
You're not applying for just another job. Or some cush 9 to 5. You're applying to enter the battleground of ideas. To roll with a pride who never backs down. Sound fun? Then ditch the herd. Join the lions.

POSITION SUMMARY

The Daily Wire is looking for a temporary Member Experience Representative to join our team for the holiday season The Member Experience Representative is the frontline champion for our loyal members, ensuring their experience with our digital and consumer products is outstanding. They answer calls, provide in-depth product information about DailyWire+, Bentkey, Jeremy's Razors, and more, all while helping our members by being informative, empathetic, and eager to solve problems quickly.

PRIMARY RESPONSIBILITIES

Be a Problem-Solver

Think fast, find answers, and respond rapidly to member issues with a polite, empathetic, and professional manner.

Become an Expert

Deeply understand all our products (DailyWire+, Bentkey, and our consumer products) to offer accurate guidance and troubleshooting.

Embrace the Upsell

Identify opportunities to upsell and cross-sell memberships or products that add value for our members.

Master the Channels

Answer and manage incoming calls, emails, and chats with ease.

Be a Knowledge Seeker

Memorize, recall, or research answers quickly to provide exceptional customer care.

Focus on the Member

Assess their needs and provide the correct answers, path, troubleshooting, or method for a positive experience.

Be a Process Pro

Learn and follow all customer service procedures and policies.

Aim for the Win

Strive to meet and exceed personal and team targets, goals, and quotas.

Seek Resolution

Challenge yourself to find unique solutions where obvious ones don't exist. Using policies as a shortcut isn't good enough.

Stay Organized

Record, organize and file customer interactions and profile/account changes meticulously.

Other Duties as Assigned

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

REQUIRED EDUCATION/EXPERIENCE/SKILLS/COMPETENCIES

Education

At minimum a High School Diploma or GED.

Demonstrated Skills/Abilities/Competencies

•Previous experience in customer support, client services, sales, or a related field is a definite plus.

•Excellent communication skills - you're a pro at phone conversations and real-time chat interactions. Exemplary written communication is a must.

•Above average computer skills and experience with tracking/recording call information, filing documents, or updating customer profiles/accounts.

•Master multi-tasker. Able to concentrate on multiple problems at once.

•Time management pro. Excellent time management and prioritization skills.

•Active listening skills. You can answer the phone, listen actively, relay information, and type basic information simultaneously.

•Customer-focused You're all about delivering positive customer experiences and finding resolutions.

•KPI Chaser You're driven to maintain KPIs and are unsatisfied being average

PLEASE NOTE: The Member Experience Representative position entails a rotating work schedule with shifts that fall between 6:30am and 7pm CT Monday-Friday, and potential Saturday shifts from 8am-5pm CT. Availability to work a rotating schedule within these hours is required for consideration for this position. Thank you

$20 - $20 an hour

Reports to: Member Experience Lead

Start date: Immediate

Employment type: Full-time; Temporary; Non-Exempt

Compensation: Dependent upon experience

Benefits: Health insurance options (medical through Blue Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)

To learn more about Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:

Daily Wire Facebook

Daily Wire YouTube

PragerU

Not every company kicks off in a garage and expands into one of America's fastest-growing conservative media outlets for news, opinion, and entertainment - but then again, no other company is the Daily Wire.

Built from the ground up by Ben Shapiro and Jeremy Boreing, the Daily Wire started as a side gig and morphed into a political news and commentary powerhouse in just 6 short years. Now, the Daily Wire is producing entertainment content, investigative journalism, and, of course, multiple chart-topping podcasts. Our team is constantly moving, innovating and growing. We adapt to any and all obstacles with a team of creative geniuses that are all aligned in creating unparalleled content that provides a voice for facts and for freedom. We don't just echo whatever's trending - we set trends. When you join the Daily Wire team, your finger isn't just on the pulse. From The Ben Shapiro Show to Matt Walsh, and to the newsroom of some of America's most influential writers, you are the pulse. And if that interests you, we're all ears.

Daily Wire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Daily Wire participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee's form I-9 to confirm work authorization. Thank you

CALIFORNIA APPLICANT PRIVACY NOTICE

  • Member Experience Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Taymax Group Full time

    About the JobAs a Member Services Representative, you will play a key role in providing exceptional customer service to our members and guests. You will be responsible for handling front desk activities, facilitating updates to member accounts, and responding to questions and concerns in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Experience Representative

    4 days ago

    Nashville, Tennessee, United States Metropolitan Nashville Airport Authority Full time

    About the RoleThis Customer Service Representative will be the face of Metropolitan Nashville Airport Authority, providing exceptional customer service to airport users. They will work effectively with team members to foster a positive and collaborative environment, establishing and maintaining effective and professional working relationships with others....

  • Sales and Customer Experience Representative

    4 weeks ago

    Nashville, Tennessee, United States CarTronics Full time

    About the RoleWe are seeking a highly skilled and motivated Sales and Customer Experience Representative to join our team at CarTronics. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our wide range of products, including car audio, security systems, lighting, and...

  • Customer Experience Representative

    4 weeks ago

    Nashville, Tennessee, United States Old Navy Full time

    **Customer Experience Representative Opportunity**Are you passionate about delivering exceptional customer service and creating memorable shopping experiences? Do you have a keen eye for fashion trends and a love for working in a fast-paced retail environment? If so, we want to hear from you! As a Customer Experience Representative at Old Navy, you'll be...

  • Nashville Customer Experience Representative

    6 days ago

    Nashville, Tennessee, United States American Leak Detection of Greater Nashville Full time

    As a key member of the American Leak Detection team, the Customer Service Representative will play a critical role in delivering exceptional customer experiences and ensuring the success of our business. This position requires a high level of technical expertise, combined with outstanding communication and interpersonal skills.Responsibilities:Providing...

  • Member Services Representative

    2 weeks ago

    Nashville, United States ArchWell Health Full time

    Remote Role ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the...

  • Member Services Representative

    3 days ago

    Nashville, United States ArchWell Health Full time

    Remote Role ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the...

  • Customer Experience Representative

    3 weeks ago

    Nashville, Tennessee, United States JBJ's Full time

    Job OverviewJBJ's Nash is seeking a dedicated Customer Experience Representative to provide exceptional service to our guests.Salary: $45,000 - $55,000 per annum (dependent on experience)Key ResponsibilitiesGreet customers in a welcoming manner and either seat them or inform them of wait times.Address guest inquiries and resolve any issues promptly to the...

  • Senior Customer Experience Representative

    3 weeks ago

    Nashville, Tennessee, United States Cardinal Health Full time

    Job OverviewIn this role as a Senior Customer Experience Representative, you will play a critical part in delivering exceptional customer service and account management to our clients. Your primary responsibilities will include managing customer account activity, providing outsourced services, collecting and reviewing customer feedback, identifying customer...

  • Customer Experience Representative, Nashville Area

    4 days ago

    Nashville, Tennessee, United States The Farmer's Dog Full time

    About UsThe Farmer's Dog is on a mission to revolutionize pet health by providing honest, smart, and simple care for dogs and their humans. Our goal is to create innovative, delightful, and personalized experiences across all aspects of pet care.Job DescriptionWe're seeking a skilled Customer Experience Representative to join our team in Nashville. As a key...

  • Service Experience Representative

    2 days ago

    Nashville, Tennessee, United States Workwear Outfitters Full time

    We're Workwear Outfitters, a company dedicated to supplying work apparel and footwear for diverse occupations.About Our MissionWe partner with top brands such as Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty, Work Authority, Workrite Fire Service, Chef Designs, and Horace Small to deliver exceptional products to our customers.With our...

  • Member Experience Specialist

    23 hours ago

    Nashville, Tennessee, United States Soho House & Co. Full time

    Job DescriptionRole Summary:The Member Relations Manager will be responsible for creating a warm and welcoming environment for our members at Soho House & Co. This role will focus on building strong relationships with members, ensuring their needs are met, and providing an exceptional experience.Key Responsibilities:Member Engagement: Develop and implement...

  • Member Experience Analyst

    1 day ago

    Nashville, Tennessee, United States ArchWell Health Full time

    Responsibilities:">As a Member Experience Analyst, you will be responsible for analyzing and interpreting member data to identify trends and anomalies. You will work closely with cross-functional stakeholders to develop insights, recommend solutions, and drive business growth and improvement.">Key responsibilities include:">Key Responsibilities:">Develop and...

  • Member Experience Concierge

    4 days ago

    Nashville, United States Disability Solutions Full time

    Additional InformationPay: $21.00/HourJob Number25009021Job CategoryRooms & Guest Services OperationsLocationGaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival...

  • Member Services Representative

    7 days ago

    Nashville, United States ArchWell Health Full time

    Member Services Representative - Remote (EST/CST only) Nashville, TN, USA * Virtual Req #12313 Thursday, November 21, 2024 Remote Role ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors...

  • Retail Sales Representative

    3 weeks ago

    Nashville, Tennessee, United States TJ Maxx Full time

    Job SummaryTJ Maxx seeks a dynamic and customer-focused Retail Sales Representative to join our Merchandise team at Opry Mills Mall. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, processing customer purchases and returns accurately, and promoting credit and loyalty programs.About the RoleWe are...

  • Telecommunications Sales and Customer Experience Representative

    3 weeks ago

    Nashville, Tennessee, United States Engage8 Solutions Full time

    At Engage8 Solutions, we're seeking a highly motivated Junior Telecommunications Customer Service and Sales Representative to join our dynamic team in Nashville. This exciting role involves utilizing direct marketing and sales techniques to drive customer acquisition efforts for influential name-brand clients in the telecommunications industry.We offer an...

  • Senior Customer Experience Representative

    3 weeks ago

    Nashville, Tennessee, United States Cardinal Health Full time

    Job SummaryThe Senior Representative, Customer Service Operations will play a critical role in establishing, maintaining, and enhancing customer relationships through effective contract administration, timely order fulfillment, and responsive customer support.Provide outstanding customer service and support improvements in operational execution to ensure...

  • Customer Experience Representative

    6 days ago

    Nashville, Tennessee, United States Sky Zone LLC Full time

    Recreational Sports StaffSky Zone LLC is seeking part-time staff to join our team in a fast-paced recreational sports environment. As a Recreational Sports Team Member, you will have the opportunity to gain work experience across multiple departments while building essential workforce skills including customer service, safety management, effective...

  • Member Engagement Representative

    3 weeks ago

    Nashville, Tennessee, United States QNTM Fit Life Full time

    Job DescriptionAs a Member Experience Agent at QNTM Fit Life, you will be the first point of contact for members and guests, setting the tone for their experience. Your primary responsibilities will include:Main Tasks:Greet members and guests with a warm and welcoming attitude.Answer phone calls promptly and efficiently, following a provided script.Assist...