2nd Shift Guest Services Representative

4 weeks ago


Newport, United States Fairfield Inn & Suites Newport Cincinnati Full time
Description

A Front Desk Agent is responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

•Check guests in and out of their rooms
•Answer any questions guests have
•Make recommendations for activities and restaurants
•Store any luggage guests have
•Answer the phone and direct the call
•Take reservations on the phone
•Arrange transportation for guests
•Maintain the record of guests that have checked in and out

Qualifications

•Excellent customer service skills
•Problem-solving skills
•Amazing interpersonal abilities
•Top-of-the-line organizational skills
•Ability to handle multiple tasks at once
•Amazing time management skills
•Incredibly detail-oriented
•Computer and typing skills
Must be able to work weekends and holidays

We have a 2nd shift (3 pm-11 pm) Full-time position available.

Fosse training is preferred, but not required. We are willing to train the right candidate.

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