Guest Service Representative

3 weeks ago


Newport, United States Gardiner House Full time

Guest Services Associate

**Job Requirements**:

- Guide guests through the guest registration process and provide information about the Inn and area attractions.
- Complete daily shift checklist.
- Process transactions following established procedures.
- Answer and transfer calls in accordance with property standards.
- Reserve and confirm reservations for individuals and/or groups.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Respond to guest inquiries quickly and efficiently.
- Maintain a professional appearance and a positive, can-do attitude.
- Ability to solve problems with mínimal supervision.
- Ability to multitask and work in a fast paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
- Ensure follow through on all issues pertaining to Guest Services.
- Use guest names throughout your interaction with them.
- Make and confirm reservations.
- Complete and print all required daily reports, records & logs as necessary.
- Restock & organize all work areas as necessary.
- Complete other tasks as required.

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person

Work Location: In person



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