Guest Services Staff

1 month ago

Newport, United States Aeg Worldwide Inc Full time

Work at AEG

**Guest Services Staff - PromoWest**

* **BOX OFFICE ATTENDANT**

* **GUEST SERVICES STAFF**

* **OFFICE MANAGER**

**SUMMARY**

The **Box Office Attendant** is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.* Accurately and efficiently processes orders for and collect payments from guests.

* Follow cash handling and inventory procedures to ensure security of assets and inventory.

* Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.

* Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.

* Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.

* Contributes to the team dynamic by assisting coworkers, maintaining the facilities cleanliness and helping to develop and maintain a positive work environment.

* A minimum education level of: High School Diploma or its equivalency

* A minimum of 1+ years of related work experience

* Excellent customer service skills

* Must be able to work independently and in a team setting

* Good communication skills to effectively communicate with customers and co-workers

* Basic Math skills

* Must be responsible and professional

* Effective decision-making skills

* Demonstrated ability to work in a fast-paced environment

* Available to work flexible hours, including nights and weekends

* Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.

* Operate the various coat check rooms within established guidelines and procedures at the venue.

* Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).

* Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.

* Seat guests and assist ADA patrons.

* Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.

* Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

* Monitor venue during guest arrival and exit to comply with fire department safety regulations.

* Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

* A minimum education level of: High School Diploma or its equivalency

* A minimum of 1-2 years of related work experience

* Ability to work in varying conditions

* Ability to lift 50 lbs. without assistance

* Positive attitude with superior customer service skills

* Ability to stand, walk, and climb stairs for long periods of time

* Previous experience working in events and knowledge of the music industry preferred

* Availability to work nights, weekends, and holidays as needed according to venue schedule.

Work with accounting department for budgeting, expense reports, and various department costs throughout the year A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) Years of related work experience: 3 5 years experience Strong communication skills including telephone etiquette and customer service skills Previous experience in budget management Music industry experience preferred Proficiency with Microsoft Office Suite (Excel, Outlook, Word), and ability to learn required business systems. Strong knowledge of office operations, including systems and equipment maintenance Prior experience supervising or leading teams Ability to prioritize competing priorities and make sound decisions Ability to work independently, as well as in a team environment Project management experience is a preferred

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