Guest Service Representative

2 weeks ago

Glen Mills, United States Hampton Inn & Suites Full time
General Summary

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Principal Duties and Responsibilities:

  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities
  • Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established
  • Respond to requests from guests for assistance and information about the local area
  • Sell rooms to "walk-in" customers
  • Routinely enter or change reservation information on the computer system
  • Post charges and payments to guest accounts, as needed
  • Make necessary corrections to guest accounts
  • Communicate with the housekeeping department about room status/availability
  • Deliver requested items to guests, as needed, including incoming faxes, mail etc
  • Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner
  • Operate hotel switchboard
  • Clean and maintain the front desk area/front lobby
  • Maintain daily logs (including communication)
  • Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments
  • Assist with facility deposits as needed
  • Issue safety deposit boxes, when requested
  • Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy
  • Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs
  • Maintain a current room status report
  • Perform additional assignments as required
Job Requirements:
  • High school diploma or equivalent required
  • Hospitality and/or customer service experience is preferred
  • Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service
  • Must be able to communicate effectively, be polite, courteous, and responsive to our guests
  • Must be able to speak and write the English language in an understandable manner
  • Must be able to stand for long periods of time
  • Must be organized and detail oriented
  • A valid driver's license is required
  • Typing and computer skills are required

  • Guest Services Representative

    2 months ago

    Glen Mills, United States Cadia Healthcare Full time

    Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Guest Services Representative to join our team!...

  • Guest Services Representative

    1 week ago

    Glen Mills, Pennsylvania, United States Residence Inn Philadelphia Glen Mills Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of Guest Services Representative at Residence Inn Philadelphia/Glen Mills may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant...

  • Guest Services Representative- Hampton Inn Chaddsford

    3 months ago

    Glen Mills, United States Cadia Healthcare Full time

    Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Guest Services Representative to join our...

  • Guest Services Representative- Hampton Inn Chaddsford

    3 months ago

    Glen Mills, United States Onix Hospitality Full time

    Job DescriptionJob DescriptionOffering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Guest Services...

  • Guest Services Representative

    1 week ago

    Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    YOUR NEXT CAREER OPPORTUNITY AWAITSAbout Richmond Marriott Short Pump:Exceptional Talent + Premier HospitalityWe pride ourselves on a proactive and hands-on approach to hotel management. Our team possesses extensive expertise across all facets of hospitality management.Our company culture emphasizes relationships and prioritizes teamwork. We uphold values of...

  • Guest Services Representative

    1 week ago

    Glen Allen, Virginia, United States Hampton Inn Richmond West Innsbrook Full time

    YOUR NEXT OPPORTUNITY AWAITSJoin the Team at Hampton Inn Richmond West InnsbrookExceptional Talent + Premier HospitalityAt Hampton Inn Richmond West Innsbrook, we pride ourselves on our proactive and engaged approach to hotel management. Our dedicated team brings a wealth of experience across all facets of hospitality management.Core Values: Teamwork,...

  • Guest Services Representative

    1 week ago

    Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    YOUR NEXT CAREER OPPORTUNITY AWAITSAbout Richmond Marriott Short Pump:Exceptional Talent + Premier HospitalityAt Richmond Marriott Short Pump, we embrace a proactive and engaged approach to hotel management. Our dedicated team brings extensive expertise across all facets of hospitality management.We foster a culture that prioritizes relationships and...

  • Guest Services Representative

    1 week ago

    Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    YOUR NEXT OPPORTUNITY AWAITSCareers at Richmond Marriott Short PumpAbout Us:Exceptional Talent + Premier HospitalityWe adopt a proactive, hands-on approach to hotel management. Our team possesses extensive expertise in all facets of hospitality management. We foster a culture that prioritizes relationships and teamwork. We value professionalism, integrity,...

  • Guest Services Representative

    2 weeks ago

    Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    OpportunityBecome a part of Richmond Marriott Short PumpAbout Us:Commitment to Hospitality ExcellenceAt Richmond Marriott Short Pump, we focus on hands-on hotel management with a wealth of experience in the hospitality sector. Our culture fosters teamwork, professionalism, and integrity to provide outstanding service to our guests.Why Work With Us:The Team....

  • Guest Services Representative

    2 weeks ago

    Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    OpportunityBecome a Part of Richmond Marriott Short PumpAbout Us:Commitment to Excellence in HospitalityAt Richmond Marriott Short Pump, we emphasize hands-on management and have a wealth of experience in the hospitality sector. Our culture fosters teamwork, professionalism, and integrity to provide outstanding service to our guests.Why Work With Us:The...

  • Guest Services Representative

    2 weeks ago

    Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    OpportunityBecome a part of Richmond Marriott Short PumpAbout Us:Commitment to Hospitality ExcellenceAt Richmond Marriott Short Pump, we emphasize proactive hotel management and bring a wealth of experience in the hospitality sector. Our ethos revolves around collaboration, professionalism, and integrity to provide outstanding service to our patrons.Why Work...

  • Guest Services Associate

    2 weeks ago

    Glen Allen, Virginia, United States Aloft - Richmond West Full time

    Join Our Team as a Front Desk RepresentativeAre you seeking a rewarding position as a Front Desk Representative with a reputable organization that offers an outstanding benefits package, competitive compensation, and opportunities for advancement? Look no further than Aloft - Richmond West.As a prominent player in the hospitality industry, we are committed...

  • Spa Guest Services Representative

    1 week ago

    Glen Allen, Virginia, United States Scents Full time

    About UsAt Scents of Serenity Organic Spa, we pride ourselves on being Richmond's premier organic spa, recognized for our commitment to holistic wellness and luxurious services. Our tranquil environment and exceptional hospitality have earned us accolades, including recognition as one of the fastest-growing private companies in the U.S. by INC 5000.Position...

  • Guest Services Associate

    1 week ago

    Glen Allen, United States Aloft - Richmond West Full time

    Join Our Team as a Front Desk Representative!Are you seeking a rewarding position as a Front Desk Representative with a reputable company that offers a fantastic benefits package, competitive compensation, and ample opportunities for advancement? Look no further than Aloft - Richmond West.About Us:Aloft - Richmond West is a prominent player in the...

  • Lobby Services Representative

    1 week ago

    Glen Allen, Virginia, United States Aloft - Richmond West Full time

    Join Our Team at Aloft - Richmond West!We are seeking a dedicated Front Desk Representative to become a vital part of our hospitality team. As a leading hotel management company, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.About Us:Aloft - Richmond West is committed to excellence in the hospitality...

  • Guest Service Expert>

    2 months ago

    Glen Ridge, United States Smashburger Full time

    Smashburger - 989 Bloomfield Ave Tenant 1C [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize...

  • Guest Service Agent

    2 weeks ago

    Glen Allen, United States Homewood Suites Glen Allen Full time

    Organizational Structure:  Department: Operations Reports To: General Manager  Supervision:None Pay Structure: Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting...

  • Guest Services Associate

    1 month ago

    Glen Allen, United States Scents Full time

    Scents of Serenity Organic Spa is Richmond's only truly organic spa and was voted Best Day Spa 12 years in a row by Virginia Living Magazine readers. In 2022 and 2023, Scents of Serenity was recognized by INC 5000 as one of the fastest growing private companies in the US as well as placed #9 in the RVA25 as the fastest growing, locally owned business in...

  • Customer Service Representative

    2 days ago

    Browns Mills, New Jersey, United States McDonald's Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.Key ResponsibilitiesConnect with customers to ensure they have a...

  • Member Services Representative

    1 month ago

    Glen Cove, New York, United States Planet Fitness Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Respond to member...