Service Manager

2 weeks ago

Suffolk, United States Starr Motors Full time

For over 50 years, the management at Starr Motors have worked to create an amazing environment for both its customers and employees. Many family owned businesses boast about opportunity for growth and owner interaction, but at Starr Motors we strive to make everyone feel that they are an honored guest in our home, every day, every time without fail. Starr Motors is interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry.

WE OFFER:

  • Paid Holidays, PTO and Vacation
  • 401k Plan and Financial Planning
  • Health and Dental Benefits
  • Short and Long Term Disability Programs
  • Life Insurance
  • Employee Discounts
  • Workers' Compensation
  • Overtime at Special Events
  • Continued education: manufacturer hands on and web-based training provided

SUMMARY

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers.

ESSENTIAL DUTIES -

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

Prepares and administers an annual operating budget for the service department.

Maintains reporting systems required by general management and the factory.

Attends managers meetings.

Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.

Strives for harmony and teamwork within the department and with all other departments.

Develops and implements a marketing plan which promotes new and repeat business.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Accounts for all documents; ensures that none are missing and all are processed correctly.

Holds weekly department meetings.

Directs and schedules the activities of all department employees.

Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

Monitors technicians' daily productivity reports and corresponding payroll records.

Monitors and follows up on parts orders with the parts manager to ensure availability.

Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

Establishes and maintains good working relationships with customers to encourage repeat and referral business.

Informs repair technicians of time allowances on each repair order.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Keeps abreast of new equipment and tools available and recommends purchases.

Ensures that the work areas and customer waiting area are kept clean.

Establishes and maintains good working relationships with vocational and technical schools to

enhance personnel recruitment activities.

Serves as liaison with factory representatives.

Ensures the proper care, storage, and inventory of special tools.

Ensures that customers' service files are up-to-date and readily available for reference.

Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

Prepares pricing guides and maintenance menus for frequent labor operations.

Handles customer complaints immediately and according to dealership's guidelines.

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

Maintains safe work environment.

Maintains a professional appearance.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Service Manager

    2 weeks ago

    Suffolk, United States CareerBuilder Full time

    For over 50 years, the management at Starr Motors have worked to create an amazing environment for both its customers and employees. Many family owned businesses boast about opportunity for growth and owner interaction, but at Starr Motors we strive to make everyone feel that they are an honored guest in our home, every day, every time without fail. Starr...

  • Mechanical Services Sales

    Found in: Appcast US C2 - 3 weeks ago

    Suffolk, United States Atlantic Constructors, Inc. Full time

    Responsible for providing a solution based sales efforts, actualizing account management strategies, sales planning, sales pipeline, and manage sales activity.Essential Functions:Develop positive, successful relationships with customers, owners and property management decision makersEnhance business development through cold calling, prospecting, and heavy...

  • Mechanical Services Sales

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Suffolk, United States Atlantic Constructors, Inc. Full time

    Responsible for providing a solution based sales efforts, actualizing account management strategies, sales planning, sales pipeline, and manage sales activity.Essential Functions:Develop positive, successful relationships with customers, owners and property management decision makersEnhance business development through cold calling, prospecting, and heavy...

  • Mechanical Services Sales

    2 weeks ago

    Suffolk, United States Atlantic Constructors Full time

    Responsible for providing a solution based sales efforts, actualizing account management strategies, sales planning, sales pipeline, and manage sales activity. Essential Functions: Develop positive, successful relationships with customers, owners and property management decision makers Enhance business development through cold calling, prospecting, and...

  • Mechanical Services Sales

    1 week ago

    Suffolk, United States Atlantic Constructors Full time

    Responsible for providing a solution based sales efforts, actualizing account management strategies, sales planning, sales pipeline, and manage sales activity. Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Essential Functions: Develop positive, successful relationships with...

  • Mechanical Services Sales

    2 weeks ago

    Suffolk, United States CareerBuilder Full time

    At ACI we build our company and our culture not by counting people, but by making our people count! Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years. Benefits: Medical Insurance Plans Dental...

  • Mechanical Services Sales

    Found in: Appcast Linkedin GBL C2 - 10 hours ago

    Suffolk, United States Atlantic Constructors, Inc. Full time

    At ACI we build our company and our culture not by counting people, but by making our people count!Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.Benefits:Medical Insurance PlansDental...

  • Mechanical Services Sales

    Found in: Appcast US C2 - 16 hours ago

    Suffolk, United States Atlantic Constructors, Inc. Full time

    At ACI we build our company and our culture not by counting people, but by making our people count!Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.Benefits:Medical Insurance PlansDental...

  • Customer Service Leader

    2 weeks ago

    Suffolk, United States Royal Farms Full time

    Description:The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates...

  • Project Manager

    Found in: Appcast US C2 - 2 weeks ago

    Suffolk, United States Marathon TS Full time

    Marathon TS is seeking a highly skilled Project Manager to join our team within a Program Executive Office (PEO) supporting the Department of the Navy / USMC. The successful candidate will play a crucial role in providing project management support and contributing to the implementation, management, and assessment of IT Service Management (ITSM) processes....

  • Project Manager

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Suffolk, United States Marathon TS Full time

    Marathon TS is seeking a highly skilled Project Manager to join our team within a Program Executive Office (PEO) supporting the Department of the Navy / USMC. The successful candidate will play a crucial role in providing project management support and contributing to the implementation, management, and assessment of IT Service Management (ITSM) processes....

  • Project Manager

    1 week ago

    Suffolk, United States Marathon TS Full time

    Marathon TS is seeking a highly skilled Project Manager to join our team within a Program Executive Office (PEO) supporting the Department of the Navy / USMC. The successful candidate will play a crucial role in providing project management support and contributing to the implementation, management, and assessment of IT Service Management (ITSM) processes....

  • KNOWLEDGE SERVICE SPECIALIST with Security Clearance

    Found in: Dice One Red US C2 - 3 weeks ago

    Suffolk, United States Department of Defense Full time

    Duties As a KNOWLEDGE SERVICE SPECIALIST at the GS-0301-14 some of your typical work assignments may include: * Serving as a recognized authority on development and interpretation of guidelines, policies, legislation, and regulations; then creatively incorporates these requirements into JKO products and services disseminated across the joint enterprise. *...

  • General Service Technician

    Found in: Talent US C2 - 2 weeks ago

    Suffolk, United States Express Oil Change & Tire Engineers Full time

    Job Description The General Service Technician is responsible for providing quality service and premium vehicle repair in a timely manner. This position will adhere to and promote the Company mission while operating within the confines of the Company’s core values and contributing to the success of their functional team. Primary Responsibilities ...

  • Shift Manager>

    2 weeks ago

    Suffolk, United States Marco's Pizza Full time

    Marco's Pizza - 2099 Sun Harbour Ave #120 [Shift Leader / Restaurant Supervisor] As a Shift Manager with Marco's Pizza, you'll: Supervise the entire crew and all work stations in the day to day operations; Ensure the delivery of high quality products and customer service; Adhere to all procedures and policies; Marco's hires many of its General Managers from...

  • KNOWLEDGE SERVICE SPECIALIST with Security Clearance

    Found in: Dice One Red US C2 - 3 weeks ago

    Suffolk, United States Department of Defense Full time

    Duties As a KNOWLEDGE SERVICE SPECIALIST at the GS-0301-14 some of your typical work assignments may include: * Serving as a recognized authority on development and interpretation of guidelines, policies, legislation, and regulations; then creatively incorporates these requirements into JKO products and services disseminated across the joint enterprise. *...

  • Experienced Automotive Service Technician

    3 weeks ago

    Suffolk, United States Starr Motors Full time

    Job DescriptionJob DescriptionStarr Motors is seeking a full-time Automotive Service Technician to join our team in Suffolk, VA. Candidates must be skilled in auto maintenance, have strong attention to detail, and possess a commitment to quality.For over 50 years, the management at Starr Motors have worked to create an amazing environment for both its...

  • Adjunct Faculty

    3 days ago

    Suffolk, United States State of Virginia Full time

    Title: Adjunct Faculty - Emergency Medical Services Agency: Paul D. Camp Community College Location: Suffolk - 800 FLSA: Exempt Hiring Range: Starting rate is commensurate as based on assigned instructor level, education, and experience. Full Time or Part Time: Part Time Additional Detail Job Description: Paul D. Camp Community College is a small...

  • Store Manager

    3 days ago

    Suffolk, United States Rainbow Stores Full time

    Job DescriptionJob DescriptionWe are seeking a Store Manager to join our team! You will be responsible for overseeing and coordinating the activities of the retail sales team.Responsibilities:Supervise team of retail sales workersAdjust daily schedule for shift personnel to ensure optimal efficiencyTrain and evaluate employees Track monthly results and...

  • Patient Services Representative

    2 weeks ago

    Suffolk, United States Peninsula Institute for Community Health Inc d b a Southeastern Full time

    Job DescriptionJob DescriptionUnder the general supervision of the Chief Operations Officer and the direct supervision of the Site Manager, performs clerical record keeping work of average difficulty involving input, posting, verifying, and compilation of medical accounts receivable records. Collect and account for revenues and monies; responds to telephone...