Customer Service

4 weeks ago


Jacksonville, United States ResourceMFG Full time

summary IMMEDIATE OPENINGExperienced Customer Service Representative Bring Your Passion for Customer Service to ResourceMFG. Location in Ontario, CA We are NOW HIRING an Experienced Customer Service Representative. Join a professional team at a fast-growing company that offerscompetitive pay, excellent benefits, and more Pay Rate: $21 Schedule: Monday - Friday 7:30 AM - 4:30 PM PT Job Responsilbities: Process customer orders and the reporting of relevant data to 3PL providers. Coordinates with customer regarding order status, ship dates, prices, availability, back orders Gathers and reviews all the necessary order entry specifications and details so the order can be delivered per the customer's request. Resolves product or service problems by clarifying customer complaints. Respond to incoming calls, emails, and other messages from customers. Interacts with clients who are not satisfied, putting service and communication techniques into practice, and resolving any conflicts professionally and answering inquiries respectfully. Determines root cause of service complaints; identifies best case solution; expedites correction or adjustment; follows up to ensure a proper resolution for customer. Analyzes sales reports and client account information to gain insight into the best way to provide service for specific clients, then explains this information to sales associates. Ensures that all products are transferred and delivered to the designated location as requested. Review availability of items to be shipped by checking inventory records or conducting a spot inventory of required product. Identifies and reports slow moving product. Ensures that all necessary reports and forms are filled out and submitted in a timely manner. Communicating and coordinating with supervisor, as necessary Follows Good Manufacturing Practices. Maintains a clean, sanitary and safe work area. Keeps Manager and Supervisor informed as to the status of Finished Goods Inventory and reports any discrepancies. Attends all company training sessions. Other duties as assigned. required-skills: Requirements: Strong communication skills Ability to successfully multi-task in a fast-paced work environment Consistent professionalism with others in a high-demand work environment Ability to meet department deadlines as established by management Computer and data-application skills (1-year SAP experience preferred) Ability to successfully operate with limited direction A minimum of two years' experience as a warehouse team member Responsible, dependable, conscientious, alert, and safety minded Good math skills, required Excellent attendance and safety record Bilingual English/Spanish is a plus Able to meet physical demands in work environment as generally described below.



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