Returns and Complaints Representative

2 months ago

Birmingham, United States Biohorizons Implant Systems Full time

The Returns & Complaints Representative will serve as the focal point for recording and processing customer complaints and returns. The Returns & Complaints Representative should have and maintain a working knowledge of the customer complaints and product returns policies, practices, and documented procedures. Focus should be on customer service recovery, in compliance with FDA and international regulatory requirements for medical devices.

The responsibilities of this position include, but may not be limited to the following:

  • Functions as the primary person for processing of the company's customer complaints and product returns in compliance with company procedures and U.S. FDA and international regulatory requirements for medical devices
  • Assist and advises customers with the proper techniques and handling of customer complaints and returns
  • Interact with field sales force to promote and maintain current and consistent communication as it relates to returns, complaints and warranty returns
  • Other duties as prescribed by the Manager, Returns & Complaints
The ideal candidate for this position will possess the following qualifications:
  • Customer service experience required
  • Strong attention to detail
  • Demonstrated problem-solving skills
  • Must have the ability to work and communicate effectively with others
  • Microsoft Office Suite required including proficiency in Outlook, Word, and Excel
Education and Experience:
  • High school diploma required
  • Associate and/or Bachelor's degree preferred
  • 3+ years general office experience preferred
Benefits:
  • 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
  • Flexible Spending Account or HSA Account available
  • Vision Benefits
  • Company paid Dental Insurance for employee and dependents
  • Wellness Plan
  • 401k with 5% matching
  • Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
  • Company paid Short Term Disability
  • Long Term Disability
  • Company provided Life Insurance
  • Paid Parental Leave
  • Casual Dress Code
  • Social events for employees and family


Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

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