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Field Service Engineer

2 months ago

Huntsville, United States Integration Innovation, Inc. Full time

Overview:

i3 is currently seeking a Mid Level Field Service Engineer (FSE) to support the IBCS Team located onsite at Redstone Arsenal, AL. The qualified candidate will be responsible for providing high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system. The candidate can expect up to 25% travel within the continental United States.

Responsibilities:
  • This position will provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
  • Represent the IBCS program as the primary point of contact
  • Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
  • Assist in the emplacement and initialization of the IBCS system
  • Advise customers on the capabilities and limitations of the IBCS system
  • Assist in troubleshooting IBCS hardware, software, and networks
  • Provide feedback to program leadership regarding system performance and end-user feedback
  • Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
  • Conduct training when needed
  • Support Program Help Desk as required
  • Conduct scheduled equipment inventories


Qualifications:

Education/Experience

  • Bachelors degree required. Additional experience may substitute for degree.
  • 3+ years of field service engineer experience required or similar experience required.
  • Security+ certified
  • CompTIA Linux + certification or the ability to obtain within six months of hire date
  • Experience with tactical networks and troubleshooting
  • Experience in field operator training
  • Experience troubleshooting of computer systems and network.
  • Active DoD secret security clearance highly preferred, interim clearance required to start.
  • U.S. Citizenship is required.

Knowledge/Skills

  • Knowledge of office administration and procedures.
  • Exceptional judgment capabilities and relationship management skills.
  • Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
  • Experience in applying security controls to Microsoft Windows, Red Hat Enterprise Linux, DISA STIG implementation is strongly desired.
  • Experience establishing/troubleshooting Distributed Mission Ops (DMO) and Live Virtual Constructive (LVC) exercises with local and large exercises.
  • Interact with a diverse array of customers and staff in a professional and courteous manner.
  • Work independently with accountability for accurate and complete results.
  • Be extremely organized and exceptionally detail oriented.
  • Work well both independently and in a team environment.
  • Be energized by a fast-paced work environment.
  • Must be able to communicate with others effectively.
  • Analyze information and respond appropriately.
  • Manage time wisely and prioritize tasks.
  • Provide superior customer service.?
  • Multi-task in a pleasant manner.
  • Work well under pressure.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
  • The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.


About i3:

Headquartered in Huntsville, AL, i3 is a national leader in providing innovative technical and engineering solutions to a broad customer base across the U.S. DoD. Specializing in missile and aviation engineering and logistic services, electronic warfare and electromagnetic affects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, engineering analysis, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation.

  • We were founded in 2007 with the intent to do business differently.
  • Our focus is to leave our team members and customers better than we found them.
  • Our ultimate goal is to strengthen our Nation and our warfighter.

Perks and Benefits at i3:

  • 100% team member owned
  • Outstanding insurance coverage
  • 401(k) match
  • Health and wellness incentives
  • Tuition and certification reimbursement
  • Generous PTO
  • Fun culture with company activities
  • Countless opportunities to give back to the community through our charitable organization, i3 Cares

We work hard. We compete hard. We play hard. Apply now to join us