Front Desk Receptionist/CSR
2 months ago
Must have previous front desk experience. Familiarity with the software "Gingr" is preferred.
CSR Expectations
The importance of a helpful, thorough, and efficient CSR is paramount to the company's success. This is a fast paced position and our customer service representatives are the face of Wag'n World. The expectations listed below must be met daily;
- Always greet clientele with a happy and helpful disposition (in person, over the phone, and messages).
- Be presentable. You are the face of the company.
- Be able to communicate respectfully and clearly with other employees.
- Maintain a clean and tidy lobby and work space.
- Answer phone calls and messages (e-mail, Gingr messages, etc.).
- Consistently check Gingr for new notifications coming in.
- Familiarize yourself with our general hours, prices, and policies.
- Be aware of and available during our rush hours.
- Check notifications, messages, emails etc. throughout the day
- Book reservations for Daycare, Boarding, and Grooming.
- Contact parents with any health or behavioral notes that occur throughout the day.
- Check Daycare, Boarding, and Grooming dogs in
- Check the waitlist for Daycare, Boarding, and Grooming.
- Maintain and organize the Groomer schedules, Lodging kennels, and Facility Daycare calendar.
- Update Eval report cards with notes and pictures.
- Communicate with owners when grooming dogs are finished and update pricing in the system.
- Update vaccines from new customer files.
- Keep client information updated on pet profiles.
- Maintain the cleanliness of the lobby (sweeping, moping, dusting, etc)
- Check Daycare, Boarding, and Grooming dogs out.
- Keep the front desk stocked with the appropriate amount of supplies
- Keep left behind belongings organized and notify parents
- Manage deposits for holiday stays
- Update information and photos on the Canva Announcement slides
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