Customer Support

3 days ago


Kennedy Space Center, United States Collabera Full time

Description

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Customer Support

Contract: Orlando, Florida, US

Salary: $22.00 Per Hour

Job Code: 356239

End Date: 2024-12-22
Days Left: 28 days, 2 hours left

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Title: Customer Support

Location: Orlando, FL 32808

Duration: 2 Months (Possible Extension)
Payrange: $20 - 22/hr


Description:
  • CARE Associate
  • We are seeking a highly motivated and customer service-oriented individual to join our team. The ideal candidate will excel at engaging with customers, resolving inquiries, and promoting our self-service tools. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management.
Position Responsibilities:
  • Handle inbound customer calls professionally and courteously, addressing inquires and concerns about account balances, billing, and payment options.
  • Take payments over the phone securely and assist customers in understanding their payment options.
  • Educate customers on the benefits of using self-service tools to manage their accounts independently.
  • Provide clear and concise responses to customer concerns about open balances and billing discrepancies.
  • Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.
  • Track and log customer interactions, payment processing, and resolutions in the company's CRM system.
Top 3 Must-Haves (Hard and/or soft Skills)
  • Customer Service Skills
  • Attention to detail
  • High-stress/volume phone calls Spanish speaking a BONUS
Top 3 Nice-To-Haves (Hard and/or soft Skills)
  • Good team player Good attitude
  • Efficient Willing to learn
  • General knowledge of accounting

    If interested, Kindly share your resume at Jigyasa.issar@collabera.com
Job Requirement
  • CRM
  • Inbound
  • Outbound
  • Calls
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • JIGYASA ISSAR
  • jigyasa.issar@collabera.com


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