Customer Support
3 days ago
Description
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Customer Support
Contract: Orlando, Florida, US
Salary: $22.00 Per Hour
Job Code: 356239
End Date: 2024-12-22
Days Left: 28 days, 2 hours left
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Title: Customer Support
Location: Orlando, FL 32808
Duration: 2 Months (Possible Extension)
Payrange: $20 - 22/hr
Description:
- CARE Associate
- We are seeking a highly motivated and customer service-oriented individual to join our team. The ideal candidate will excel at engaging with customers, resolving inquiries, and promoting our self-service tools. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management.
- Handle inbound customer calls professionally and courteously, addressing inquires and concerns about account balances, billing, and payment options.
- Take payments over the phone securely and assist customers in understanding their payment options.
- Educate customers on the benefits of using self-service tools to manage their accounts independently.
- Provide clear and concise responses to customer concerns about open balances and billing discrepancies.
- Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.
- Track and log customer interactions, payment processing, and resolutions in the company's CRM system.
- Customer Service Skills
- Attention to detail
- High-stress/volume phone calls Spanish speaking a BONUS
- Good team player Good attitude
- Efficient Willing to learn
- General knowledge of accounting
If interested, Kindly share your resume at Jigyasa.issar@collabera.com
- CRM
- Inbound
- Outbound
- Calls
- Recruiter
- Phone
- JIGYASA ISSAR
- jigyasa.issar@collabera.com
Apply Now
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