Call Center Customer Service Professional
2 days ago
Title: Call Center Customer Service Professional - IILocation: Cary, NC (Hybrid)Duration: Long Term ContractJOB DESCRIPTION:Hybrid 8 days a month, usually Tuesday and Wednesday's
Targeted Years of Experience: 3-5 years
Responsibilities:
Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
Provide information to the customer regarding the current status or resolutionMUST HAVE SKILLS:
Candidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24/7 so individual must be able to work all shifts- Preferred client ExperienceDESIRED SKILLS:Strong in customer service, appropriate phone manners, ability to think and react to changing situationEDUCATION/CERTIFICATIONS:
At minimum a High School diploma, some college preferred
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