Veterinary Customer Service Representative

2 weeks ago


Irvine, United States Stonecreek Animal Hospital Full time
Description

Position at Stonecreek Animal Hospital

We are seeking an experienced Veterinary Customer Service Representative

Client Service Representatives work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.
  • Duties and responsibilities:
    • Standing and greeting clients with enthusiasm
    • Answering a multi-line phone system.
    • Maintaining accurate patient record keeping using paperless software.
    • Following proper hospital policies and procedures.
    • Gather client/patient history and educate on annual care.
    • Schedule daily appointments, confirm and organize next day procedures/surgeries.
    • Outline costs and fees in a positive light while supporting hospital payment policies.
    • Processing of incoming emails including distribution and answering of emails.
    • Process online pharmacy platforms and facilitates timely responses.
    • Ensure comfort of clients and patients during wait times, explain any delays to clients, ensure clients and patients are seen and treated in a professional, timely, and competent manner.
    • Work with doctors, technicians, and practice manager to ensure patients and clients receive the best care.
    • Monitor housekeeping and clean-up duties to ensure hospital (lobby, front desk, exam rooms, bathroom, food shelves, etc.) areas are clean, and properly stocked.
    • Coordinates with the Practice Manager on client issues, facility repairs, and ordering maintenance of front desk equipment as needed.
    Qualifications:
    • High school diploma or GED required
    • Great communication and organizational skills
    • Strong customer service skills
    • Ability to be an empathetic listener
    • Ability to deescalate uncomfortable situations to ensure guest satisfaction
    • Understand and be able to use and troubleshoot, computers, tablets, email, and have a basic understanding of the Microsoft Office Suite of programs.
    • Must love animals and not be afraid of pets
    • Must be able to stand from sitting, walk, sit, and move freely for extended periods of time
    • Must be able to work 4- 10hr shifts
    • Veterinary Experience (Preferred)
    Compensation- $18 -$20 depending on experience


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