Licensed Customer Service Representative

3 weeks ago


Irvine, United States Great Park Insurance Services Inc Full time

**Great Park Insurance Services**

**Licensed Insurance Representative**

Great Park Insurance is seeking an experience Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with customers and insurance agents. This individual will further be responsible for administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Position - Full Time

Hours - 8:30am to 5:00pm, Monday through Friday

**Responsibilities**:

- Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
- Respond to questions and requests from clients/customers/agents quickly and accurately.
- Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
- Keep a clean, neat and organized workstation
- On time daily

Required Competencies:

- Insurance customer service experience required.
- Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.
- Ability to multi-task between various software programs.
- Problem solving and problem resolutions skills.
- Proficient typing skills to type complete, accurate and thorough notes in customer files.
- Computer skills should include Microsoft Excel, Word, Outlook.
- Must be able to work quickly and efficiently.
- High school diploma/GED.
- Valid California P&C Insurance License (required)

Benefits: After 90 days

**Experience**:

- Customer Service: 1 year (required)
- Insurance: 1 year (required)

**Salary**: $50,000-$75,000 (DOE)

**Salary**: $50,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Insurance: 1 year (preferred)

License/Certification:

- Personal and casualty license (required)

Work Location: In person



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