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Veterinary Customer Service Representative

4 months ago

Irvine, United States Stonecreek Animal Hospital Full time

**We are seeking an experienced Veterinary Customer Service Representative**

Client Service Representatives work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.**Duties and responsibilities**:

- Standing and greeting clients with enthusiasm
- Answering a multi-line phone system.
- Maintaining accurate patient record keeping using paperless software.
- Following proper hospital policies and procedures.
- Gather client/patient history and educate on annual care.
- Schedule daily appointments, confirm and organize next day procedures/surgeries.
- Outline costs and fees in a positive light while supporting hospital payment policies.
- Process online pharmacy platforms and facilitates timely responses.
- Ensure comfort of clients and patients during wait times, explain any delays to clients, ensure clients and patients are seen and treated in a professional, timely, and competent manner.
- Work with doctors, technicians, and practice manager to ensure patients and clients receive the best care.
- Monitor housekeeping and clean-up duties to ensure hospital (lobby, front desk, exam rooms, bathroom, food shelves, etc.) areas are clean, and properly stocked.
- Coordinates with the Practice Manager on client issues, facility repairs, and ordering maintenance of front desk equipment as needed.

**Qualifications**:

- High school diploma or GED required
- Great communication and organizational skills
- Strong customer service skills
- Ability to be an empathetic listener
- Ability to deescalate uncomfortable situations to ensure guest satisfaction
- Must love animals and not be afraid of pets
- Must be able to stand from sitting, walk, sit, and move freely for extended periods of time
- Veterinary Experience (preferred)

**Compensation
- $18 -$20 depending on experience