Operations Support Specialist

1 day ago


Paducah, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

Operations Support Specialist

As an Operations Support Specialist, you will be responsible for the daily routing and monitoring of our Fiber Technicians as they are dispatched in install activities in the field. This position is taking in-bound calls from our internal teams to schedule install services as well as making out-bound calls to our customers to update them on the status of their installs and any delays that might have been encountered.

ESSENTIAL JOB FUNCTIONS:

Monitor and make adjustments to technician routes as needed.
Perform daily routing of resources within a region.
Monitors ETA/TOA compliance for field operations workforce.
Assist technicians with issues that may arise during an activity.
Communicates with supervisors and managers about operations and/or dispatch issues.
Receive inbound calls from technicians and customers.
Uses software tools to manage a variety of tasks to support field operations - ETA/TOA, Footprints, Q-manager, Microsoft Office applications, etc.
Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or to gather additional information related to service problems.
Special projects as assigned by the department supervisor.
Other related instructions/duties as defined by the associate's supervisor; subject to all applicable state and federal laws.

Additional Qualifications/Responsibilities

JOB QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent is required.
Experience in computer based order entry systems
Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

Proficient with MS Word and Excel
Telecommunications and/or video experience a plus
Strong planning, organizational, and follow up skills.
Excellent people and process management skills.
Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs.
Ability to recognize priority issues and escalate accordingly.
Ability to learn new processes and procedures.
A drive to win as a part of a team.
Passion for your work and the mission of the company.

  • Paducah, United States Metronet Full time

    Love Your Mondays again!Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities. Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus...


  • Paducah, United States Metronet Full time

    Description Love Your Mondays again! Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities. Recently, Metronet acquired Vexus, and effective January 1, 2025, all...


  • Paducah, Kentucky, United States Paducah Public Schools Full time

    **Job Title:** Clerical Support Specialist**Job Summary:** We are seeking a highly organized and detail-oriented Clerical Support Specialist to provide administrative support to our team at Paducah Public Schools.**Key Responsibilities:Perform a variety of secretarial and clerical duties to assist supervisors with routine administrative details and general...


  • Paducah, Kentucky, United States McCracken County Public Schools Full time

    Job OverviewMccracken County Public Schools is seeking a dedicated Education Support Specialist to join our team. This role will provide vital support to our instructional staff, ensuring the success of students in our 21st CCLC program.


  • Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time

    Vessel Operations Safety SpecialistEstimated Salary: $85,000 - $110,000 per yearThe Vessel Operations Safety Specialist will ensure the company's vessels meet U.S. Coast Guard and OSHA compliance standards by conducting inspections, developing solutions, and accompanying inspectors.This role involves leading accident prevention practices through...


  • Paducah, Kentucky, United States Leidos Full time

    Job DescriptionThe Technical Support Specialist will be responsible for providing top-notch technical assistance to end-users, ensuring that their issues are resolved efficiently and effectively. This role requires strong problem-solving skills, excellent communication skills, and the ability to stay up-to-date with emerging technologies.Key...


  • Paducah, Kentucky, United States Core-Mark Full time

    Job OverviewAt Core-Mark, we are seeking a highly skilled Truck Driver Shuttle Operations Specialist to join our team. This role plays a vital part in the operation of our business by transporting empty trailers to warehouse locations and delivering full trailers to domicile/shuttle yard locations.


  • Paducah, Kentucky, United States Healthcare Support Full time

    Job SummaryHealthcare Support is seeking a skilled Mobile Outpatient Physical Therapist to join our team. As a Mobile Outpatient Physical Therapist, you will work with patients in various settings, providing expert physical therapy services.About the RoleThis 13-week contract opportunity offers a unique chance to make a difference in the lives of patients...


  • Paducah, Kentucky, United States Fresenius Medical Care Full time

    At Fresenius Medical Care, we are committed to delivering exceptional patient care and advancing the field of nephrology. We are currently seeking a highly skilled Nephrology Nurse Specialist to join our team.About the RoleThe Nephrology Nurse Specialist will be responsible for providing comprehensive care to patients with end-stage kidney disease, working...


  • Paducah, Kentucky, United States Adelphi Medical Staffing, LLC Full time

    Job OverviewWe are seeking a highly skilled Surgical Specialist to join our team at a renowned medical facility in Paducah, KY. This is an exceptional opportunity for a talented physician to provide top-notch care and contribute to the success of our healthcare organization.About the JobAs a Surgical Specialist, you will be responsible for performing general...


  • Paducah, Kentucky, United States Mercy Health Full time

    About the RoleAt Mercy Health, we are seeking a highly skilled and dedicated Surgical Care Specialist to join our team. As a Registered Nurse in our Operating Room department, you will have the opportunity to work with a talented group of healthcare professionals who share your passion for delivering exceptional patient care.


  • Paducah, Kentucky, United States The Neighborhood At Paducah Full time

    The Neighborhood at Paducah is a renowned culinary establishment seeking an exceptional Senior Culinary Specialist to join their esteemed team.This role reports directly to the Food and Beverage Director, who oversees the entire food preparation process. Shift DetailsCulinary SpecialistThe successful candidate will work a standard Monday-to-Friday schedule...


  • Paducah, Kentucky, United States Darling Ingredients Inc. Full time

    Job Title: Waste Water Treatment SpecialistAt Darling Ingredients Inc., we are seeking a highly skilled Waste Water Treatment Specialist to join our team. This is an excellent opportunity for a dedicated professional who is passionate about ensuring the highest standards of environmental safety and efficiency in waste water treatment processes.**About the...


  • Paducah, Kentucky, United States LanceSoft Full time

    LanceSoft is a leading healthcare staffing firm with over 20 years of experience. We specialize in providing top-notch medical professionals to various healthcare facilities across the United States.Job Title: Senior Operating Room Registered NurseLocation: Paducah, KentuckyWe are currently seeking a highly skilled and experienced Operating Room Registered...


  • Paducah, Kentucky, United States Bon Secours Mercy Health Full time

    Job Title: Nurse Care Specialist">At Bon Secours Mercy Health, we strive for excellence in patient care and service to our communities.Our hospitals, care sites, and clinicians are renowned for clinical and operational excellence. We seek individuals who share our values of compassion, human dignity, integrity, service, and stewardship to create an...


  • Paducah, Kentucky, United States Baptist Health Hospital - Paducah Full time

    **Travel Nursing Opportunity at Baptist Health Hospital - Paducah**We are seeking a skilled RN - Telemetry Specialist to join our team at Baptist Health Hospital - Paducah. This 13-week travel nursing assignment offers a unique opportunity to work in a dynamic healthcare environment while enjoying a stable income.**About the Role:**This position requires a...


  • Paducah, United States Home Depot Full time

    Home Depot - JobID: F3D9443209ED416DBF219B3180F014CB [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...


  • Paducah, United States Home Depot Full time

    Home Depot - JobID: F3D9443209ED416DBF219B3180F014CB [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...


  • Paducah, Kentucky, United States GQR Recruiting Resources Full time

    Company Overview:GQR Recruiting Resources is a leading healthcare staffing agency, and we are currently seeking an experienced Surgical Specialist to join our team. This is a unique opportunity to work in a hospital-based setting, providing top-notch care to patients and contributing to the success of our organization.Salary:$120,000 - $180,000 per annum,...


  • Paducah, United States McCoy Construction & Forestry Full time

    McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Parts Counter Specialist.A Parts Counter Specialist will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of...