Technical Support Specialist I

5 days ago


Paducah, Kentucky, United States Leidos Full time
Job Description

The Technical Support Specialist will be responsible for providing top-notch technical assistance to end-users, ensuring that their issues are resolved efficiently and effectively. This role requires strong problem-solving skills, excellent communication skills, and the ability to stay up-to-date with emerging technologies.

Key Responsibilities:
  • Provide first-level technical support via phone, email, and in-person support.
    • Troubleshoot and resolve hardware, software, and networking issues.
      • Document and track all support requests using a ticketing system.
        • Install, configure, and maintain hardware and software for end-users.
          • Provide end-user training and support for hardware and software applications.
            • Collaborate with other IT teams to resolve complex issues.
              • Stay current with emerging technologies and provide recommendations for upgrades and improvements.
              Requirements:Education:

Bachelor's degree in computer science, Information Technology, or a related field.

Experience:

Minimum of 1 year of experience in a help desk support role, preferably in a Windows and Mac environment.

Technical Knowledge:

Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite. Familiarity with network protocols, such as TCP/IP, DNS, and DHCP.

Communication Skills:

Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

Problem Solving:

Strong problem-solving skills, with the ability to identify and resolve issues related to the IT infrastructure.Adaptability:

Strong adaptability, with the ability to quickly learn and apply new technologies as needed.

This role is an exciting opportunity to work with a dynamic team at Leidos and contribute to the success of our clients. The estimated salary for this position is $42,250-$76,375 per year, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.



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