Customer Experience Associate
4 hours ago
Here at Buck Mason, we're committed to providing our customers with an extraordinary shopping experience from start to finish. As a Customer Experience team member, you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed, and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand. You’ll work closely with technology, product, retail, and online teams to implement, maintain, and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry. Responsibilities Serve as the first contact and on-call resource for all customers via phone, email, and live chat. Quickly and accurately problem solve for any customer deliveries, transactions, and experiences that don't go 100% as planned. Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customer's needs. Use Excel and Google Sheets to track and analyze data for routine problem orders. Analyze appropriate metrics for measuring customer experience, engagement, and satisfaction. Understand our shipping, fulfillment, and returns procedures from start to finish to help process all customer orders as efficiently as possible. Partner with the leadership team to create and execute new policies, procedures, and client retention initiatives. Qualifications Strong leadership, organizational, administrative, and project management skills. A creative problem solver that looks for new solutions versus the status quo. Flexible and resilient, comfortable with ambiguity, and adaptable to fast-changing environments. You're serious about your grammar. The difference between you're and your matters to you. Looking for passionate academics looking to grow with us. What we offer Health, dental & vision insurance. Fitness & wellness benefits. 401k retirement savings plan with company matching. Quarterly clothing allowance. Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard-wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared-down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason's retail footprint extends from sea to sea, through e-commerce and brick-and-mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more. #J-18808-Ljbffr
-
Customer Experience Associate
4 weeks ago
Los Angeles, California, United States El Super Full timeJob Summary:As a Customer Experience Associate at El Super, you will play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience for our valued customers. In this role, you will be responsible for maintaining a high level of customer satisfaction by providing prompt and courteous service, processing sales accurately,...
-
Customer Experience Associate
4 weeks ago
Los Angeles, California, United States Kosas Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Associate to join our team at Kosas. As a key member of our customer service team, you will be responsible for providing exceptional brand-differentiating experience and communication to our customers through various touchpoints.Key ResponsibilitiesAct as a brand ambassador for Kosas by being...
-
Sales Associate
4 weeks ago
Los Angeles, California, United States Terrain Full timeCustomer ExperienceWe are seeking a skilled Sales Associate to join our team at Terrain. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences through personalized attention, product knowledge, and a seamless shopping experience.Key Responsibilities:Exceed customer expectations by building genuine,...
-
Customer Experience Coordinator
4 weeks ago
Los Angeles, California, United States T.J. Maxx Full timeCustomer Experience CoordinatorAt T.J. Maxx, you'll take an active role in training and mentoring Associates on front-end principles. You will train and coach Associates on personalizing the customer experience while promoting loyalty programs. Your responsibilities will include ensuring Associates execute tasks and daily activities, addressing customer...
-
Sales Associate
2 weeks ago
Los Angeles, California, United States H&M Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at H&M Group. As a Sales Associate, you will be the friendly face that greets our customers and embodies the heart of our brand.About the RoleIn this key role, you will create welcoming experiences that showcase the best of our brand. With warmth and...
-
Sales Associate
4 weeks ago
Los Angeles, California, United States Carter's Full timeAbout the Role:We are seeking a Sales Associate to join our team at Carters, the largest branded marketer in North America of apparel exclusively for babies and young children. As a Sales Associate, you will be the first face of the brand for growing families, congratulating new parents and grandparents, introducing them to our new baby essentials, and...
-
Sales Associate
4 weeks ago
Los Angeles, California, United States Terrain Full timeRole Summary:A Nursery Sales Associate contributes to driving sales by naturally engaging the customer on common interests in home decor & gardening. They uphold terrains four promises: to welcome, to inspire, to inform, and to appreciate our customer.Key Responsibilities:Customer Experience: Exceeds customer expectations by building genuine, long-lasting...
-
Sales Associate
4 weeks ago
Los Angeles, California, United States H&M Group Full timeJob SummaryAs a Sales Associate at H&M Group, you will be the face of our brand, creating a welcoming experience for our customers. Your role is to provide exceptional customer service, guiding them through their shopping journey and offering proactive assistance to enhance their experience. Key Responsibilities* Provide high-level service to customers,...
-
Transformational Experience Creator
4 weeks ago
Los Angeles, California, United States NVE Experience Agency Full timeAbout NVE Experience AgencyNVE Experience Agency is a visionary brand experience and production agency dedicated to crafting immersive ideas rooted in culture and guided by the principle that 'The Right Moment Will Transform Someone Forever.' Our team of creative visionaries, strategists, and producers develop insight-driven ideas rooted in culture to...
-
Customer Experience Ambassador
4 weeks ago
Los Angeles, California, United States IWG Full timeEmpower Businesses and Thrive in a Dynamic Work EnvironmentAt IWG, we're defining the future of work by providing innovative, flexible, and supportive spaces for entrepreneurs and teams. As our Community Associate, you'll form lasting connections with customers, fostering a sense of community and helping them succeed in their endeavors.Competitive...
-
Customer Experience Associate
2 weeks ago
Los Gatos, California, United States Anthropologie Full timeCustomer Experience AssociateAt Anthropologie, we're looking for a talented Customer Experience Associate to join our team. As a key member of our sales floor, you will be responsible for providing an exceptional customer experience, ensuring our customers feel welcome, heard and valued. You will support a selling environment in all areas of the sales floor...
-
Anthropologie Sales Associate
4 weeks ago
Los Angeles, California, United States Anthropologie Full timeCustomer Experience SpecialistAs a Seasonal Sales Associate at Anthropologie, you will contribute to driving sales through providing a genuine and unique experience to each customer. You will be responsible for initiating genuine conversations to engage with customers, supporting a selling environment, and providing a frictionless customer experience.Key...
-
Direct Marketing Associate
4 weeks ago
Los Angeles, California, United States DaVita Full timeJob SummaryWe are seeking a highly motivated and results-driven Direct Marketing Associate to join our team in the greater Los Angeles area. As a Direct Marketing Associate, you will be responsible for engaging in door-to-door canvassing to generate highly qualified leads and provide exceptional customer experiences.Key ResponsibilitiesEngage in door-to-door...
-
Retail Sales Associate
1 month ago
Los Angeles, California, United States Vuori, Inc. Full timeJob SummaryThe Retail Sales Associate - Customer Experience Expert at Vuori, Inc. is responsible for forging connections with customers while communicating the brand's values through insightful product knowledge and a happy, optimistic outlook. Key Responsibilities Create an unforgettable customer experience by forging lasting relationships with customers,...
-
Customer Experience Specialist
4 weeks ago
Los Angeles, California, United States Torrid Full timeJob SummaryAt Torrid, we're committed to creating a welcoming and inclusive culture where our customers feel comfortable, cared for, and confident. As a Sales Associate, you'll play a key role in delivering an exceptional shopping experience that drives customer loyalty and satisfaction.Key ResponsibilitiesProvide personalized service to customers, ensuring...
-
Retail Experience Associate
7 days ago
Los Angeles, United States Olive Ateliers Full timeRetail Experience Associate Job Description Olive Ateliers is a lifestyle brand specializing in importing, curating and retailing vintage, antique and reclaimed objects and home decor. Our Los Angeles Atelier is looking for a passionate Retail Experience Associate to support the execution of our retail operation. The candidate will be eligible to act across...
-
Retail Experience Associate
7 days ago
los angeles, United States Olive Ateliers Full timeRetail Experience Associate Job Description Olive Ateliers is a lifestyle brand specializing in importing, curating and retailing vintage, antique and reclaimed objects and home decor. Our Los Angeles Atelier is looking for a passionate Retail Experience Associate to support the execution of our retail operation. The candidate will be eligible to act across...
-
Retail Experience Associate
4 days ago
los angeles, United States Olive Ateliers Full timeRetail Experience Associate Job Description Olive Ateliers is a lifestyle brand specializing in importing, curating and retailing vintage, antique and reclaimed objects and home decor. Our Los Angeles Atelier is looking for a passionate Retail Experience Associate to support the execution of our retail operation. The candidate will be eligible to act across...
-
Retail Experience Associate
5 days ago
Los Angeles, United States Olive Ateliers Full timeRetail Experience Associate Job Description Olive Ateliers is a lifestyle brand specializing in importing, curating and retailing vintage, antique and reclaimed objects and home decor. Our Los Angeles Atelier is looking for a passionate Retail Experience Associate to support the execution of our retail operation. The candidate will be eligible to act across...
-
Customer Experience Specialist
1 month ago
Los Angeles, United States Transition Finance Strategies LLC Full timeJob Type Full-time Description Want to use your skills to positively impact a fast-paced, growing business? Looking to advance your career in an entrepreneurial environment? We are a professional services firm that provides third-party retirement plan administration services for companies that sponsor Employee Stock Ownership (ESOPs) and 401(k) Plans. Our...