Patient Experience Representative
1 day ago
This Patient Experience Representative in the Cardiac Acute Care unit is 100% in office and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
- Schedule: 3-11:30pm Every other Sat & Sun + every other holiday.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Senior Patient Experience Representative
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Boston, United States Boston Children's Hospital Full timeJob Posting Description The Patient Experience Representative I will be responsible for: Customer Service: Demonstrating positive and effective customer service that supports departmental and hospital operations. Greeting, screening and directing patients, families and visitors. Registering new patients upon arrival. Patient Registration/Discharge:...
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Patient Experience Representative
1 day ago
Boston, United States Boston Children's Hospital Full timeThe Patient Experience Representative I will be responsible for: Customer Service: Demonstrating positive and effective customer service that supports departmental and hospital operations. Greeting, screening and directing patients, families and visitors. Registering new patients upon arrival. Patient Registration/Discharge: Monitoring clinic activity to...
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Patient Experience Representative I
1 month ago
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Boston, United States Children's Hospital Boston Full time76820BRJob Posting Title:Per diem Patient Experience Representative- PsychiatryDepartment:Psychiatry and Behavioral Sciences AutoReqId:76820BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or time of either. This...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Children's Hospital Boston Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required...
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Boston, United States Boston Childrens Hospital Full timeJob Posting DescriptionSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining...