Customer Success Manager

2 months ago

Minneapolis, United States Miovision Technologies Full time

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com . Position Summary Miovision is looking for a Customer Success Manager (CSM) to join our team. We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you. The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customers. This territory covers Central US (ND, SD, NE, KS, MN, IA, MO, WI, IL, IN, KY, WV, VA, MD, DE and NC). Key Accountabilities Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion. Document each individual customer journey and implementation process with a focus on accuracy and data integrity. Develop trusted relationships with customers including executive sponsors, key contacts, and end-users. Own a book of business with partners and customers, driving retention and growth rates. Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience. Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way. Be a problem solver for your customers and internally – see a challenge, create a solution. Proactively monitor and manage customer health, risk, escalations and opportunities. Coordinate with the product team on product documentation and customer enablement. Travel is required approximately 25% of the time across the United States and North America. Supporting customers and our distributor network with Technical Implementation of both Miovision Hardware and Software. Skills/Qualifications Bachelor’s degree or equivalent experience in information technology, engineering, or business development. 5+ years of experience in technical account management, project management, installation, or configuration in a technical field. 5+ years of experience supporting customers in a business-to-business technical industry. Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support. Ability to learn technical concepts around our product and our customer’s requirements, aligning the two. Required passion and empathy to understand your customers and deliver to their needs. Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you. Strong oral and written communication skills. Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal. Located in the Central US to be close to your direct partners and key accounts. Additional Assets Experience in the Traffic and ITS industry. Experience with networking and IOT. Fluent in additional languages a plus (French or Spanish preferred). Perks and Benefits Comprehensive health benefits starting on day one. Variable Incentive Plan. 401(k) matching. Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December. Internet subsidy and a remote work allowance. Unlimited vacation policy. Virtual fitness classes. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs. #J-18808-Ljbffr

  • Customer Success Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Genesys Cloud Services, Inc. Full time

    Customer Success ManagerGenesys Cloud Services, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring their success with our Genesys Cloud platform.Key Responsibilities:Manage a...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is a leading provider of data-driven solutions for the healthcare industry. We are seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a strong background in customer relationship management, with a proven track record of driving growth and adoption of our products and services. As a...

  • Customer Success Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is a leading provider of data-driven solutions for the healthcare industry. We are seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a strong background in customer relationship management, with a proven track record of driving adoption and outcomes for clients. As a Customer Success...

  • Customer Success Manager

    2 days ago

    Minneapolis, United States The Forehand Agency Full time

    We are seeking a motivated Customer Success Manager to join our remote sales team . As a Customer Success Manager, you will build meaningful customer relationships, provide exceptional service, and guide customers through the application process with care. If you have excellent communication skills, enjoy helping others, and are ready to go the extra mile...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Management team, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services.Key Responsibilities:Develop and execute comprehensive strategic account plans to drive...

  • Senior Manager, Customer Success

    1 month ago

    Minneapolis, Minnesota, United States MongoDB Full time

    Customer Success Manager, EnterpriseMongoDB is seeking an experienced Customer Success Manager to lead our Enterprise Customer Success program in the North region. As a key member of our Customer Success team, you will be responsible for driving customer retention, expansion, and satisfaction across our enterprise customer base.Key Responsibilities:Recruit,...

  • Customer Success Account Manager

    3 weeks ago

    Minneapolis, Minnesota, United States DocuSign Full time

    Job Title: Customer Success Account ManagerJob Summary:We are seeking a highly motivated and experienced Customer Success Account Manager to join our team at DocuSign. As a Customer Success Account Manager, you will be responsible for owning a portfolio of accounts and renewals in an assigned territory. Your primary goal will be to drive customer adoption,...

  • Senior Manager, Customer Success Lead

    2 weeks ago

    Minneapolis, Minnesota, United States MongoDB Full time

    Job Title: Senior Manager, Customer Success LeadJob Summary:MongoDB is seeking an experienced Senior Manager, Customer Success Lead to join our Enterprise North region. As a key member of our Customer Success team, you will be responsible for leading a team of managers who work directly with our customers to deliver exceptional results and drive business...

  • Customer Success Manager

    3 months ago

    Minneapolis, United States Jamf Holding Corp. Full time

    At Jamf, people are at the core of everything we do. We do whats right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizat Manager, Customer Engagement, Retail, Customer, Technology, Management

  • Customer Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job Summary: We are seeking a highly skilled Strategic Account Customer Experience Manager to join our team at Trane Technologies. In this role, you will be responsible for developing service strategies for large national accounts with multiple locations across North America. You will work closely with the Strategic Account Vertical Market Manager to...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job Summary:In coordination with the Strategic Account Vertical Market Manager, the Strategic Account Customer Experience Manager will be responsible for developing service strategies for large national accounts with multiple locations across North America.Responsible for managing the technical service support and training requirements of assigned Strategic...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job SummaryIn this role, you will work closely with the Strategic Account Vertical Market Manager to develop service strategies for large national accounts with multiple locations across North America. Your primary responsibility will be to manage the technical service support and training requirements of assigned Strategic Accounts and Thermo King Dealers...

  • Customer Success Manager

    3 months ago

    Minneapolis, United States Talon Services LLC Full time

    ABOUT THE TEAM: Talon.One's Customer Success Team works with the world's largest high street brands, helping them to achieve their marketing goals with our powerful promotion platform. We partner with our clients to deliver seamless and personalized experiences for their customers, creating value and strong return on investment along the way. We're a high...

  • Director, Customer Success Pharmaceuticals

    2 days ago

    Minneapolis, United States VuMedi Inc. Full time

    Job DescriptionJob DescriptionAbout The Vumedi:Vumedi is the leading video education platform for doctors with over 65,000 videos on the most breakthrough medical information, created by nationally recognized KOLs and academic partners.We are seeking a Director, Customer Success to join our rapidly growing team as we support leading manufacturers who are...

  • Senior Director of Customer Success

    2 days ago

    Minneapolis, United States Reema Health Full time

    Job DescriptionJob DescriptionLocation: Minneapolis, MN (non-local candidates will be considered and are encouraged to apply)FLSA Status: ExemptJob Status: Full TimeWork Model: HybridWork Schedule: Monday–Friday with occasional evenings and/or weekendsVehicle Required: NoAmount of Travel Required: Rare domestic travelPositions Supervised: Director of...

  • Senior Customer Success Specialist

    5 months ago

    Minneapolis, United States ResMed Full time

    Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.  The technology allows us to provide the tools for better outcomes but at our heart, we’re really about...

  • Customer Success Manager

    1 month ago

    Minneapolis, United States Inovalon Full time

    Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer; Prepare and lead r Manager, Customer, Healthcare, Technology, Retail

  • Senior Customer Success Specialist

    3 months ago

    Minneapolis, United States ResMed Full time

    You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over...

  • Senior Customer Success Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States ResMed Full time

    About the RoleBrightree, a subsidiary of ResMed, is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for driving consistent customer value through adoption of Brightree products and services.Key ResponsibilitiesMeet with newly onboarded customers to assess adoption,...

  • Customer Success Director

    3 weeks ago

    Minneapolis, Minnesota, United States Trane Technologies, plc Full time

    In coordination with the Strategic Account Vertical Market Manager, the Strategic Account Customer Experience Manager will be responsible for developing service strategies for large national accounts with multiple locations across North America. Key responsibilities include managing transportation solutions, customer experience, and technology to drive...