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Customer Service Representative

3 months ago

Northbrook, United States Mark Vend Company Full time

Customer Service Representative

Description Mark Vend Co. is a Northbrook, IL based vending and office coffee service company known for quality since 1962. Were seeking an experienced, high-energy person who takes pride in their work, and makes a valued contribution to the coordination activities of the main office for a growing entrepreneurial company. Join our expanding Customer Service team This is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need your help with our continued growth

**WHAT YOU'LL BE DOING:**

* Manage and triage a high volume of inbound customer service calls to assist customers with timely with accurate answers and action item.

* Respond to customer inquiries by telephone.

* Be able to approach all tasks, issues and projects in an organized way

* Directly, clearly, concisely communicate issues and solutions often to the appropriate manager or team to ensure that everyone is always aware of customer situations

* Be able to prioritize many tasks and complete them accurately, quickly and timely

* Support the team and be able to learn and take on other office and customer service responsibilities

Requirements **KNOWLEDGE, SKILLS, ABILITIES WE ARE LOOKING FOR:**

* High school education with higher education a plus

* Experience in an office and customer service a plus but not required

* Experience with a service dispatch or technical team a plus but not required

* Proficient PC skills (Word, Excel, and other database-centric systems, spreadsheets, Business Communications

* Ability to take initiative to continuously improve the performance and efficiency of themselves and the department

* Ability to remain empathic and professional when dealing with customers or team members