Part-Time Customer Experience Representative

2 months ago

Lebanon, United States Firelands Scientific The Landing Dispensaries Full time
Description

In this role your main responsibility will be to assist store guests in selecting appropriate medical or adult-use cannabis products for their specific needs. Reporting to the General Manager, Customer Experience Representatives are expected to provide best-in-class hospitality and consultation to every guest by engaging in one-on-one interactions from the moment a guest enters the store. Customer Experience Representatives should be friendly, upbeat, and approachable, much like a barista in your favorite coffee shop, a hotel concierge, or boutique retail sales consultant. Customers are drawn to our and dispensaries because every team member is committed to delivering exceptional hospitality, consultative services, and product knowledge. Compliance with applicable rules and regulations is required

Requirements

Essential Duties and Responsibilities:
  • Follow established policies for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of every product and strain in the store
  • Consult with customers to make the best possible product suggestions by identifying their experience level, preferred method of consumption and desired effects.
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation, and ID for customers
  • Accurate use and maintenance of the Point of Sale (POS) system; Accurate and timely data entry of customer profiles in both the POS system and the state's electronic verification system
  • Maintenance of hard copy files (when required)
  • Assistance in verifying order deliveries for accuracy
  • Security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • Maintenance of open communication with the management team and other coworkers
  • Reporting of employee issues or customer situations
  • Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and customer information for any reported issues and/or complaints.
  • Other duties as assigned.
Relevant Knowledge, Skills, and Abilities:
  • High School Diploma or equivalent;
  • Recent and relevant hospitality and/or retail experience required
  • Excellent customer service skills
  • Knowledge and adherence to the policies, procedures, and goals of Firelands Scientific
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
  • Ability to listen well and communicate effectively orally and in writing with various audiences
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
  • Ability to work effectively with employees, management, Customers, governmental agencies, community members and the general public
  • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
Physical Requirements:
  • Standing and moving for 2-3 hours at a time
  • Long periods of prolonged sitting and standing
  • Long periods of prolonged use of office equipment including computers and phones
  • Requires normal range of hearing and manual dexterity sufficient to operate a computer
  • May require lifting up to 25 pounds occasionally
Work Environment:
  • Similar to a busy retail store
  • Constant interaction with internal and external stakeholders


Firelands Scientific and The Landing Dispensaries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Experience Representative

    4 weeks ago

    Lebanon, United States Permobil Full time

    Customer Experience Representative The Customer Experience Representative is part of a team that provide support to customers, sales reps, and end users all over the world. For specific duties, see below. Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as...

  • Customer Experience Representative

    4 weeks ago

    Lebanon, United States Festool Full time

    POSITION SUMMARY: The Customer Experience Representative addresses customer issues and resolves them in a timely and efficient manner. This role interacts with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. JOB RESPONSIBILITIES: Essential Functions: ...

  • Customer Experience Representative

    2 weeks ago

    Lebanon, Oregon, United States T-Mobile Full time

    Key Responsibilities:As a Customer Experience Representative at T-Mobile, you will help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology in-store. Additionally, you will perform side-by-side selling...

  • Customer Experience Representative

    1 month ago

    Lebanon, United States Permobil Full time

    Customer Experience Representative Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create...

  • Customer Experience Representative

    2 months ago

    Lebanon, United States Permobil Full time

    Customer Experience Representative Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create...

  • Customer Experience Representative

    4 weeks ago

    Lebanon, Tennessee, United States Permobil Full time

    About PermobilPermobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions.Job Title: Customer Experience RepresentativeKey Responsibilities:Process quotes/orders/refunds and warranties into ERP systemAssist customers...

  • Lead Customer Experience Representative

    1 month ago

    Lebanon, United States Firelands Scientific The Landing Dispensaries Full time

    Description The Lead Customer Experience Representative helps support the day-to-day operations of the dispensary with the Assistant General Manager and General Manager, while supporting all strategies and tasks related to the facility, accounting, sales, marketing, and public relations. The Lead Customer Experience Representative will report to the General...

  • Customer Experience Liaison

    3 weeks ago

    Lebanon, Indiana, United States Festool Full time

    Job Title: Customer Experience Representative Job Summary: The Customer Experience Representative plays a vital role in ensuring that customers receive exceptional service and support. This individual will be responsible for addressing customer issues and resolving them in a timely and efficient manner. The ideal candidate will possess excellent...

  • Customer Service Representative

    4 weeks ago

    Lebanon, Pennsylvania, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related...

  • Part Time Billing Customer Service Associate

    4 weeks ago

    Lebanon, Indiana, United States Government Employees Insurance Company Full time

    Billing Customer Support RepresentativeWe're seeking highly motivated and enthusiastic individuals to join our Auto Service team in Indianapolis, IN. As a Billing Customer Support Representative, you'll receive calls from current policyholders regarding billing information or internet use.Key Responsibilities:Provide general billing informationProcess...

  • Customer Service Representative

    4 weeks ago

    Lebanon, Pennsylvania, United States Circle K Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    4 weeks ago

    Lebanon, United States 3PL RxCrossroads 3PL LLC Full time

    Aesthetics Customer Care Representative Job Description Shift: 10 AM - 7 PM CT/ 11 AM - 8 PM ET Enters Customer orders received via phone, fax, and email. Receives calls via assigned call queues. Monitors assigned email to case SalesForce queues. Ensures that the assigned queues are worked on a regular basis. Answers Phones and Assists...

  • Customer Service Representative Part Time Evening Shift

    3 weeks ago

    Lebanon, New Jersey, United States Ocean Healthcare Full time

    We are seeking a Part Time Receptionist to provide exceptional customer service to our residents and visitors at Ocean Healthcare. The ideal candidate will have excellent communication skills and be able to work well in a team environment.Responsibilities:Greet residents and visitors, providing directions and information as needed.Answer telephone calls and...

  • Customer Service Representative

    4 weeks ago

    Lebanon, Pennsylvania, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Lebanon, Tennessee, United States Surge Staffing Full time

    Job Summary: As a Customer Service Representative at Surge Staffing, you will be responsible for delivering exceptional customer service and sales experiences.Key Responsibilities:Conduct service calls to ensure quality customer serviceConduct outside sales calls to obtain new business partnerships and customersPresent customers with additional Surge...

  • Customer Service Representative

    3 weeks ago

    Lebanon, Virginia, United States Roadrunner Markets Full time

    Customer Service RepresentativeAt Roadrunner Markets, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our store, providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities:Provide excellent customer service, answering...

  • Customer Development Representative

    3 months ago

    Lebanon, United States UniFirst Full time

    Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and...

  • Customer Service Representative

    5 months ago

    Lebanon, United States U-Haul Full time

    Location: 87 Hanover St, Lebanon, New Hampshire 03766 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Lebanon, Pennsylvania, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Lebanon, Pennsylvania, United States 3PL RxCrossroads 3PL LLC Full time

    Aesthetics Customer Care Representative Job SummaryWe are seeking a highly skilled and detail-oriented Aesthetics Customer Care Representative to join our team at 3PL RxCrossroads 3PL LLC. As a frontline customer-facing member, you will be responsible for answering calls directly from the phone queue, entering orders, initiating return requests, tracking...