Customer Service Rep

6 days ago

Moorestown, United States Oldcastle BuildingEnvelope Full time
Who We Are

At OBE, together, we build excellence every day... We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.

Job Summary

Our Moorestown location is currently seeking a Customer Service Representative II.The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Position is Mon- Fri, 8am- 5pm.

Job Highlights:

  • Full Time - 1st Shift
  • Position pay rates $25.00
  • Advancement Opportunities
  • Paid holidays & Paid time off
  • Insurance: medical, vision, and dental
  • Health Savings Accounts
  • Flex Spending Accounts
  • 401k with company match
  • 100% Company paid Short-term and Long-term disability plans
  • 100% Company paid Basic Life Insurance
  • DailyPay Partners (Work Today, Get Paid Tomorrow)
  • Employee assistance program
  • Tuition Reimbursement
Here's What You'll Get To Do
  • Manage Customer Accounts
  • Answer purchase inquiries regarding pricing, delivery, lead time etc.
  • Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome.
  • Address customer questions and concerns.
  • Support daily tasks that maintain optimal integrity of the department.
  • Perform a daily review of work produced to ensure a high level of accuracy.
  • Assist in opening new accounts or assist in other office areas
What We're Looking For
  • 1 -5 years' experience with Customer Account management.
  • Team player who works well with all levels in and outside of the organization.
  • Able to work independently and efficiently to meet deadlines.
  • Demonstrate attention to detail, accuracy, and thoroughness to minimize losses.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Proficiency in MS Office applications, Word, Excel, E-mail.
  • Strong knowledge of basic math operations, fractions, and decimals.
  • Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
  • Must be willing to work overtime.
  • Skilled and accurate (45wpm) in data entry and with 10-key operation experience.
  • Strong ability to follow-up and organizational skills.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Respond to customer inquiries in a timely manner.
  • Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
  • Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to:
    • Order entry
    • verification of the order information
    • order validation
    • scan sketches
    • communicate with production team about lead times and planning capacity
    • monitor order progress per customer request
    • coordinate delivery time and site with dispatch.
  • Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member's work.
  • May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment.


Education and/or Experience:
  • 1- 5 years' experience as a Customer Service Representative. Office environment preferred.
  • Associate degree (A. A.) preferred.
  • Previous experience in the Architectural Glass Industry highly preferred.
Language Skills:
  • Ability to read, analyze, and interpret general technical procedures.
  • Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public.
Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry preferred.
Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You
  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance
About OBE

At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
  • Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
  • Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
  • Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
  • Executing formalized talent management processes that ensure all employees have the best in market skills


If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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