Assistant Director of Operations
4 weeks ago
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each & every guest.
The Assistant Director of Operations is responsible for oversight of day to day processes of the hotels Rooms and Food & Beverage divisions, while also assisting guests whenever necessary.
The role will have exposure and responsibilities in Front Office, Guest Services, Housekeeping, and Food & Beverage. Duties and responsibilities include but not limited to:
Resolving guest concerns
Scheduling
Coaching and counseling
Maintaining department standards
Staff development
Supporting department managers with their respective areas.
Qualifications:
Must possess a true desire to satisfy the needs of others in a fast-paced environment
Capable of conducting investigations & resolving quality and service complaints
Must have extensive customer service experience to be able to ensure excellence in service delivery
Ability to develop & recommend to the budget, marketing plans and objectives and manage within those approved plans
Strong leaderships skills to supervise Operations Departments
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Ability to drive increased customer service scores and leverage opportunities in efficiencies
Experience in developing and following standards and operating procedures.
Experience in conducting special projects related to Rooms and Food & Beverage divisions
High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Able to perform other duties and responsibilities as assigned by the Director of Operations
Must be available to work any shifts and days of the week
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