Regional Director of Operations
1 week ago
GI Alliance is seeking an experienced Regional Director of Operations. Position Purpose This position is responsible for planning, organizing, and directing the overall clinic administrative operations within the assigned region for the company. Participates in the development and implementation of the organization's mission, vision, and values. Responsibilities/Duties/Functions/Tasks : Assist in supporting initiatives related to budget, profitability, productivity, accuracy, and efficiency throughout the company's regional clinic operations. Oversee the daily regional clinic administrative operations of the company. Interact regularly with executive team and make regular office manager visits to ensure operational priorities are aligned with company's direction. Mentor, coach, counsel and train office managers. Perform supervisory duties to include interview, hire, train, and develop office managers to emerging leaders of the company. Conduct performance evaluations and wage increase determinations for clinic office managers. Work closely with clinic office managers in reviewing patient satisfaction surveys and make recommendations as appropriate. Provide support and serve as an expert to the management team in assuring integrity and adherence to the highest level of customer/patient service. Serve as a liaison and site evaluator/auditor for consistent and ongoing adherence to established policies, procedures, protocols, workflow guidelines, cash handling, and financial close of business day. Oversee and manage Fibroblast/Leading Reach and serve as a liaison between GI Alliance and referring physician groups. Provide onsite system support, troubleshoot technical and application issues for staff and advise the sites on workflow best practices. Work closely with Clinical Application team to understand new application changes and functionality for training curriculum and communicate updates and changes to staff. Continually research and introduce process improvement measures and present suggestions to COO for consideration. Interact regularly with physicians at each office location to ensure operational efficiencies are being met. Maintain compliance with governmental regulations, industry requirements, organizational policies, and acceptable safety standards. Conduct scheduled and unscheduled audits on clinic operational effectiveness to include financial audits, marketing, and personnel retention. Collaborate with Implementation Team for onboarding of new providers. Attend committee, staff, practice manager, and other meetings as required. Stay up-to-date with healthcare regulations. Serve as a liaison between CBO leadership team and clinic office managers to enhance communication, resolve issues, and best practices to work towards the company's common goal. Perform other duties as assigned. Qualifications Education: Bachelor's degree from an accredited university in healthcare administration, business administration, public administration, or related field required. Master's degree preferred. Experience: Minimum five (5) years of healthcare management experience at the senior-management level. Must have multi-site experience and working directly with physicians. Additional Qualifications: Licensure or ability to obtain licensure when background credentials warrant that such is required. Performance Requirements: Knowledge: Possess knowledge of organizational policies and procedures to manage operations and ensure effective patient care. Thorough understanding of health care management, fiscal management, human resource management, government regulations, and compliance requirements. Understand standard processes of medical practices, medical terminology, and reimbursement policy. Skills and Abilities: Demonstrated excellence in organizational and time management skills. Perform effective communication skills both verbal and written. Proven ability to manage multiple priorities: delegating and achieving goals and objectives. Develop and maintain relationships at all levels of the organization and can influence positive outcomes. Adapt, innovate, and lead in a fast-paced environment where change is constant. Capable of exercising high degree of initiative, judgment, and discretion. Proven ability to quickly identify, respond, and resolve patient/staff problems. Be able to identify, analyze, and interpret complex data and provide resolutions to operational problems. Demonstrate solid commitment to researching, evaluating and recommending continuous quality improvement plans. Possess calm demeanors to be able to lead and guide during emergency situations. Proficient in Microsoft Office and appropriate practice management software. GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background. Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check. NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION. No phone calls or agencies, please. EEO/AA-M/F/disabled/protected veteran #J-18808-Ljbffr
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