Guest Services and Hospitality Expert
2 months ago
**Location:** Cincinnati, OH
**POSITION: Cafe and Events Associate** **Team: Guest Services & Hospitality** **Status/Employment:** Part-time/Nonexempt **Schedule:** Shifts are now available Friday-Sunday; additional Event opportunities during the week and evenings. **Wage: Starting at $10.00/hour plus tips.** **Benefits:** Free parking, Shop and Caf discounts, Employee Assistance Program, 401K opportunities, Aflac Insurance Offered, Career Growth, Free Membership to the Taft Museum of Art, Training and Development Opportunities. The Taft Museum of Art has immediate openings for part-time Cafe and Events Associates in the Museum's Lindner Caf and on the Events Team. The Lindner Cafe is open Friday through Sunday from 11:00 am to 3 pm daily. Be a part of one of the smallest art museums in the USA and a unique work environment where food is art too With a growing art museum audience and membership, we need experienced Cafe and Event Associates to join our teaman excellent opportunity for weekend work. Shifts available 10 am - 3 pm Friday, and 10 am - 4 pm Saturday/Sunday. Selected candidates will enjoy flexible hours, a beautiful atmosphere, and a great work environment Please ensure you submit a cover letter, resume along with our application. Our team will review your information, and we will get back to you, we promise, with the next steps. Please submit your application for consideration through our website portal at www.taftmuseum.org/careers. If you have any questions, please email us at HR@taftmuseum.org for assistance. **Sending resumes and cover notes via email are not considered applications. No phone calls, please.**
**POSITION OVERVIEW** Reporting to the Senior Manager of Guest Services and Hospitality, the Cafe and Events Associates are crucial to creating an exceptional and meaningful experience for all our guests when they visit that Taft Museum of Art. Our Cafe is where people can relax and enjoy an intimate brunch, lunch, or special events. Our Associates have a passion for people, service, food, the arts and are responsible for delivering gracious hospitality with a strong knowledge of the Museum's daily offerings and history. Our Cafe and Events Associates must provide excellence in communication with team members and guests and demonstrate professionalism at all times. Teamwork is essential to all that we do. The Cafe and Events Associates' work is all about our guest's success. From greeting each guest and welcoming them to the TMA, responding to their inquiries and request, serving food and beverages, ensuring a clean and sparkling dining area,
**ESSENTIAL DUTIES**
* Responsible for consistently creating a GREAT first Impression with Museum guests, cheerful and welcoming. Greet and welcome each guest with a smile.
* Respond to guest inquiries and requests in a timely fashion.
* Maintain cleanliness and safety standards.
* Sets up caf service areas in anticipation of projected capacity for the day working within the available seating constraints, which can change daily.
* Set up event room as instructed by Sr. Manager of Guest Services and Hospitality to include linen, service ware, and glassware.
* Ensures the caf dining area is clean and all safety measures regarding basic food safety and current Coronavirus sanitation standards are in place.
* Ensures tables are clear, appropriately set up, and presentable for guests to be seated before being seated.
* Serves tables efficiently and with excellence, including taking orders, ensuring the accuracy of orders by repeating back to guests, preparing, serving food, refilling drinks, and clearing tables.
* Inputs orders into the POS system and ensures an accurate record of food sales.
* Maintains expected service levels and ensures all revenue recorded and internal controls during day-to-day operations and system outages.
* Effectively communicates pertinent Museum information to our guests.
* Maintains current and accurate information regarding the menu and can educate the guest on every aspect.
* Handles and solves any concerns and questions from guests.
* Works closely with other associates, the culinary team, and management to ensure food quality, exceptional guest experience, top box scores.
* Engage guests in conversation during their dining or event experience.
* Assists bus persons, as necessary, in bussing, cleaning and setting tables.
* Uphold standards of service through different catering events offered.
* Perform other event duties as assigned.
**MUSEUM SHARED RESPONSIBILITIES**
* Must embrace the Museum's core values of respect, integrity, excellence, creativity, and collaboration and demonstrate this understanding through your words, behaviors, and interactions with our guests, staff, volunteers, visitors, and the public.
* Be ready to learn and to teach every day.
* Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
* Appreciate, understand, and value each team member's expertise, background, experience, strengths, and unique perspective.
* Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
* Always try to give the best, strive to achieve excellence in all tasks and goals.
* Demonstrate professionalism on and off the job; always represent the Taft Museum positively and professionally.
* Be impeccable with your word; trustworthy and ethical in all dealings inside and outside the Museum.
* Works with a diverse group of people, flexing communication styles based on cultural differences and thinking styles.
* Focuses on delivering the Museum Mission, Wildly Important Goal (WIG), and Department WIG. Each employee has a WIG that they are working on weekly to achieve.
* Must adhere to all current Museum policies, procedures, protocols, and processes.
* Creates a pleasant work environment by being a positive influence and respectful to every person.
**REQUIRED CAPABILITIES AND SKILLS**
* Communication: Welcoming and able to have pleasant conversations with all guests.
* Computers: Can learn and operate the POS system for sales transactions.
* Organized: Very organized and able to handle serving multiple tables at once.
* Reliable: Always on time, ready to work and make a difference.
* Calm: Ability to stay professional and handle high pressure and difficult situations.
* Highly motivated, professional, creative, articulate, goal-oriented, and can work independently and collaboratively.
* Professional in dress and demeanor.
* Capable of lifting and carrying food trays.
* Reliable transportation.
* You are authorized to work in the US.
**EXPERIENCE AND OTHER REQUIREMENTS**
* A cafe or events server with 2-4 years of experience.
* Some light food prep/kitchen experience is preferred.
* Experience in bartending or drinks services is preferred.
* Experience and knowledge of room setup, food safety standards, and food presentation setup.
* Due to the alcohol service component of this role, candidates must be 21 or older.
* Required: COVID-19 Vaccination.
**The success of the Taft Museum of Art is driven by our core values of respect, integrity, excellence, creativity, and collaboration, as exemplified by our team members.** **Our VIEW:**
* **V** alue diversity, equity, access, and inclusion are drivers for attracting and retaining a diverse team of board members, staff, and volunteers who feel empowered to deliver excellence. It also is the key to reaching a diverse community and audience.
* **I** nclude multiple perspectives and believe that differing views strengthen our Museum by stretching us to learn, experience, and expand our thinking each day.
* **E** mbrace our mission and vision to explore the hidden gems connected to our historic house, the people that lived in it for the first 100 years, and the extensive art collection, bringi
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