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Loan Operations Specialist
2 months ago
Primary Duties and Responsibilities:
The teammate is responsible for booking, servicing, collateral review and/or imaging for commercial and consumer loan accounts, as assigned, providing the highest quality of service to every customer and serving as a point of contact for questions and training.
Essential Functions:
- Delivers exceptional customer service by responding to questions, providing information and assistance to ensure that accounts are serviced in an accurate and timely
- Provides training to Loan Operations Assistants, Client Support Managers and Loan Officers
- Writes new procedures and keeps current procedures updated
- Performs and/or serves as backup for one or more of the following areas of responsibility, as assigned:
- Responsible for all tasks related to the uploading of a loan to the host system and the proper maintenance and servicing of loan accounts and client requests
- Reviews loan documents to ensure that they agree with the approved terms of the loan and are in compliance with policies and regulations
- Enters customer and loan application information into the Jack Henry core system
- Reviews and ensures receipt and validity of loan documents
- Reviews all data entry to ensure accuracy
- Responds to and researches credit bureau requests and any corresponding maintenance
- Balances general ledger accounts; prepares and distributes various related reports
- Responds to verbal and written requests for payoff quotes
- Processes all incoming payments
- Responsible for all collateral-related tasks to ensure the Bank's interests are protected
- Ensures receipt and validity of the loan documents and performs quality check
- Identifies and monitors collateral exceptions, updates host system accordingly
- Records and releases liens
- Orders post searches and verifies proper lien position; works with title company to resolve exception
- Tracks flood and hazard insurance
- Monitors and reports all outstanding fees
- Prepares subordination agreements
- Reviews daily and monthly tracking reports
- Performs monthly and quarterly audits of cash collateral
- Responsible for all aspects of imaging including sorting and/or preparing hard copies, scanning, indexing and quality checking
- Opens and distributes mail
- Prepares documents for scanning
- Utilizes third party software to scan hardcopy files to electronic images, ensuring a quality image
- Performs manual data entry of required fields for validation and/or verification
- Follows production procedures to complete internal indexing, documentation, and tracking
- Performs quality checks on documents scanned to ensure accuracy; detects image errors and corrects any quality issues as needed
- Reviews and prepares statements for mailing
- Files documents and maintains records; prepares documents for storage and destruction
- Responds to research requests
- High school diploma or equivalent educational experience
- At least three years of experience in loan servicing, including booking and/or collateral review
- Proven skill in reviewing and interpreting loan documentation; experience with the Laser Pro documentation system is a plus
- Demonstrates understanding of the inner workings of commercial/consumer loans (i.e. interest calculations, loan participations, general ledgers) in order to be able to set up and maintain accounts
- Demonstrates familiarity with all aspects of collateral, including but not limited to lien perfection and release, title commitments, final title policies and insurance
- Knowledge of compliance and regulations related to collateral and loan servicing
- High degree of accuracy and attention to detail
- High level of computer proficiency and full understanding of Microsoft Office products and similar applications; knowledge of the Jack Henry core system helpful
- Excellent customer service, communication, and problem-solving skills
- Ability to work independently under pressure to meet deadlines; ability to organize and prioritize tasks
Regular Employee
Hourly Wage
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
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