Customer Service Assistance Representative

1 week ago

Portland, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up

This full-time position is located at 7240 NE Airport Way Portland, OR and pays $17 / hour + performance based monthly bonus of $80-$300. Hourly base plus generous incentive plan provides the overall potential to earn $17.50-$19.00 per hour or more We offer:
  • Paid time off
  • Consistent full time 40 hour per week schedule
  • Employee discount
  • 401k retirement savings plan
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule:

  • 5:30pm - 2:00am Tuesday-Saturday
    OR
  • 5:30pm - 2:00am Thursday-Monday
Responsibilities

We are hiring now for immediate openings

Responsibilities include:

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Perform miscellaneous and backup duties job-related duties as assigned


Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Must have a valid drivers license
  • High school diploma or equivalent required
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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