Hotel Safety Agent

1 month ago

Fredericksburg, United States New Waterloo Full time
Job Details

Job Location
Albert Hotel - Fredericksburg, TX

Salary Range
$18.00 - $18.00 Hourly

Description

ALBERT HOTEL is hiring for a SAFETY AGENT

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

JOB OVERVIEW

A Safety Agent is responsible for the overall safety of the hotel. This position ensures a safe and secure
environment through observant patrolling and camera review. You are responsible for monitoring compliance of
policies and procedures and addressing any concerns effectively and diplomatically. You must be able to respond to
emergencies, assist guests with safety and security needs, complete detailed, accurate reports, and coordinate
efforts with local law enforcement, government service agencies, and hotel department managers.

What you'll do:
  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
  • Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points
  • Greet all guests in close proximity and make each feel important by providing a genuine welcome
  • Ensure all paper and electronic logs are consistent, accurate, and up to date
  • Assist departmental managers in completing and processing incident reporting
  • Lead with hospitality to resolve and diffuse conflicts that may arise
  • Keep working area clean and free from obstructions
  • Complete departmental checklists as assigned
  • Lock event spaces and meeting rooms as directed
  • Log and process all lost and found items
  • Receive and log all shipments
  • Thoroughly communicate and relay all pertinent information to the oncoming shift
  • Attempt to limit issues and liability related to excessive drinking by having an awareness of signs of intoxication, and taking appropriate measures to ensure the safety of our guests
  • Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
  • Ensure that all equipment is maintained in good, safe working condition
  • Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
  • Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
  • Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed
Who you are:
  • You have a high school diploma or general education degree (GED).
  • You have previous safety/security experience in the hospitality industry preferred.
  • You have knowledge of local, state, and federal laws pertaining to the activities of safety personnel (including OSHA, Hazardous Communications, and Bloodborne Pathogen Exposure Control) preferred.
  • You have CPR/AED/First Aid training certification preferred.
  • You have a strong work ethic and the ability to work autonomously.
  • You lead with hospitality and are able to diffuse and resolve issues diplomatically.
  • You have sharp verbal and written communications skills with high attention to recalling details.
  • You're excellent with time-management and can juggle projects in a fast-paced environment.
  • You have a calm, but firm demeanor, enjoy helping others, and are driven to jump and help when issues arise.
  • You're able to react appropriately in stressful situations while demonstrating integrity and professionalism.
  • You are quick to think on your feet and see the big picture.
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
  • Up to 3 weeks of paid time off annually
  • 50% off discount at most New Waterloo restaurants
  • Health, vision + dental benefits
  • 401K matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, hotels + local partnerships


ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

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