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Customer Experience Specialist

3 months ago

Romeoville, United States Magid Glove & Safety Full time
Description

What Matters at Magid? YOU do

"The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid we are passionate about keeping workers safe and proud of the innovative and collaborative environment we've created where diversity is celebrated, and growth never stops.

This position will ensure that Magid is focused on providing a best-in-class customer experience to our internal and external customers. You will be responsible for partnering with our sales team and customers by providing timely responses, providing accurate information efficiently, and creating a cohesive relationships.

Essential Responsibilities:
  • Provides quality and timely support for internal and external customers' and field sales staff needs via e-mail, phone, and other channels with a focus on one-contact resolution.
  • Actively listens and identifies customer needs and concerns, demonstrate empathy, and build rapport to effectively provide top tier service.
  • Collaborates with various internal teams for timely resolution of issues.
  • Thoroughly investigates customer inquiries, identifies potential solutions and decides proper course of action.
  • Develops high quality and creative solutions to enhance the customer experience and minimize repeat customer contacts.
  • Effectively manages multiple scenarios in a fast-paced environment and prioritizes work based on business and customer needs.
  • Provides a memorable positive customer experience by identifying and understanding the needs of the caller in a timely manner.
  • Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner while maintaining customer relationships.
  • Supports the team and be able to learn and take on other office and customer service responsibilities
Required Skills and Experience
  • Bachelor's degree preferred, or equivalent work experience.
  • 2-3 years customer facing experience in a corporate environment.
  • Confident Self-starter with ability to own situations and make decisions with minimal oversight.
  • Effectively adapts to different situations, demonstrate assertiveness and diplomacy.
  • Thinks critically by gathering information, evaluating options and implementing the best solution.
  • Demonstrated ability to work effectively in a team environment and operate independently to achieve objectives.
  • Excellent verbal and written communication skills.
  • Detail oriented and highly organized with team and collaborative mindset.
  • Enthusiasm and positive attitude.
  • Proven ability using the Internet and Microsoft Office