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Customer Service Specialist
3 weeks ago
**Customer Service Specialist (Alemn)**
Barcelona En Etnia Barcelona en HQ necesitamos incorporar un/a AGENTE DE CUSTOMER SERVICE con nivel alto de **ALEMN** en el Departamento de Key Accounts.
* Atender todas las llamadas entrantes tanto de los clientes como de la red de ventas.
* Gestin de pedidos y garantas de grandes cuentas en Zona DACH (Austria, Alemania y Suiza) en coordinacin con los diferentes departamentos.
* Gestionar quejas y reclamaciones para ofrecer al cliente la mejor solucin en cada caso (facturacin, logstica, devoluciones).
* Solucionar las incidencias de transporte para cumplir con los plazos establecidos.
* Asistir a otros departamentos para asegurar la buena comunicacin con los representantes y clientes.
Requisitos
* Grado superior en comercio y marketing o similar.
* Experiencia mnima previa de 2 aos trabajando en un departamento de Customer Service.
* Nivel alto de alemn y nivel alto de castellano.
* Nivel medio alto de Excel
* Valoraremos positivamente conocimientos de SAP.
Buscamos una persona resolutiva, mtodica, con habilidades comunicativas, y acostumbrada a trabajar en entornos internacionales, con capacidad de trabajo en equipo y de adaptacin a entornos dinmicos.
Te ofrecemos:
* Incorporacin a un grupo Internacional en pleno crecimiento.
* Integracin en un entorno de trabajo joven, dinmico, creativo.
* Posibilidades de crecimiento y desarrollo profesional.
* Salario competitivo y beneficios sociales.
**Benefits**
Villa Etnia Unique experiences Etnia Barcelona glasses for the team Well-being in the office
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