Customer Service Specialist

3 weeks ago


Tulsa, United States ETNIA BARCELONA LLC Full time

**Customer Service Specialist (Alemn)**

Barcelona En Etnia Barcelona en HQ necesitamos incorporar un/a AGENTE DE CUSTOMER SERVICE con nivel alto de **ALEMN** en el Departamento de Key Accounts.

* Atender todas las llamadas entrantes tanto de los clientes como de la red de ventas.

* Gestin de pedidos y garantas de grandes cuentas en Zona DACH (Austria, Alemania y Suiza) en coordinacin con los diferentes departamentos.

* Gestionar quejas y reclamaciones para ofrecer al cliente la mejor solucin en cada caso (facturacin, logstica, devoluciones).

* Solucionar las incidencias de transporte para cumplir con los plazos establecidos.

* Asistir a otros departamentos para asegurar la buena comunicacin con los representantes y clientes.

Requisitos

* Grado superior en comercio y marketing o similar.

* Experiencia mnima previa de 2 aos trabajando en un departamento de Customer Service.

* Nivel alto de alemn y nivel alto de castellano.

* Nivel medio alto de Excel

* Valoraremos positivamente conocimientos de SAP.

Buscamos una persona resolutiva, mtodica, con habilidades comunicativas, y acostumbrada a trabajar en entornos internacionales, con capacidad de trabajo en equipo y de adaptacin a entornos dinmicos.

Te ofrecemos:

* Incorporacin a un grupo Internacional en pleno crecimiento.

* Integracin en un entorno de trabajo joven, dinmico, creativo.

* Posibilidades de crecimiento y desarrollo profesional.

* Salario competitivo y beneficios sociales.

**Benefits**

Villa Etnia Unique experiences Etnia Barcelona glasses for the team Well-being in the office



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